Technical Training Content Developer

Zscaler • San Jose, CA

6h • Hybrid

About The Position

Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity.
Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability.
We champion an “AI Forward, People First” philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity.
Role
We are looking for a Technical Training Content Developer to join our team. This role offers flexible location options including onsite or hybrid at our San Jose Office, or remote within the USA, reporting to the Director, Technical Training Development in the Product Management department. Build training that feels like doing the job. As a Technical Training Content Developer, you’ll turn cutting-edge Zscaler/cybersecurity tech into persona- and task-based learning—ILT, interactive eLearning, assessments, and hands-on labs. You’ll partner with SMEs, instructors, and publishing to ship content that’s accurate, engaging, and on time.

Requirements

• Experience creating technical learning content for both eLearning and instructor-led formats
• Strong writing, visual communication, and PowerPoint design skills
• Proven ability to learn technical products quickly and translate SME input into clear, task-based training
• Proficiency building interactive eLearning using tools such as Articulate or Adobe (Storyline, Rise, or Captivate)
• Foundational knowledge or strong interest in cybersecurity and networking

Nice To Haves

• Prior experience or familiarity with Zscaler products and solutions
• Experience using AI tools responsibly to accelerate content development workflows

Responsibilities

• Partner with SMEs to capture real workflows and translate them into course designs, objectives, and storyboards
• Create instructor-ready PPT decks that tell a clear technical story and are easy to teach
• Design and develop highly engaging, interactive, modular eLearning including scenarios, activities, and knowledge checks
• Build and validate hands-on labs and product demos in the actual product, troubleshooting issues end-to-end
• Develop assessments mapped to objectives, including quiz items and scenario/task-based questions

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed