Technical Trainer

Threshold Brands•Dallas, TX

10h•Remote

About The Position

Threshold Brands, backed by private equity, is a powerhouse multi-brand franchisor boasting over $375 million in annual system-wide sales. Our impressive portfolio of 10 brands is dedicated to enhancing homeowners’ lives. Among our standout brands are MaidPro, Men in Kilts Window Cleaning, PestMaster, USA Insulation, Plumbing Paramedics, Heating & Air Paramedics, Granite Garage Floors, Sir Grout, Mold Medics, and Miracle Method. Position Overview We are seeking a highly motivated, detail-oriented Technical Training Specialist for our Heating + Air Paramedics and our Plumbing Paramedics brands. Your experience in developing and delivering comprehensive creative classroom training material will play a critical role in ensuring our Franchise owners receive robust best in class training programs aimed to ensure they are fully equipped to run a successful franchise according to our established brand standards. This is a remote role where you will work from home but will require some travel.

Requirements

Strong Analytical Skills - Ability to research and discern accurate and relevant information on industry related topics.
Excellent Writing Skills - Ability to write training courses, manuals, handouts, and other forms of documentation for the brand in a way that is easy to understand, organized and educational.
Excellent Communication Skills – Ability to break down complex ideas simply in live training and over the phone.
Strong Organization Skills – Ability to keep track of multiple projects at once and document progress and results effectively.
Strong Technology Competency - Computer savvy and strong working knowledge of industry equipment.

Responsibilities

Document real-world workflows and best practices by partnering closely with subject-matter experts, translating field knowledge into clear SOPs, job aids, and training materials.
Design and deliver practical training programs that support onboarding, ongoing development, and consistent execution across locations.
Build and improve training foundations, including curriculum, documentation, and learning tools, while collaborating with stakeholders and incorporating feedback from the field.
Develop and provide in-person & virtual instructor lead learning opportunities and create content for independent learning through our LMS.
Understand how to incorporate adult learning principles and blend learning methodologies as an effective training strategy.
Travel to training weeks around the country and occasional field visits with franchisees.
Coach franchise staff on effective sales techniques, customer relationship management, and complaint resolution.
Train on equipment, supplies, setting up a job site and finalizing services upon job completion.
Provide in depth industry safety regulation training, licensing requirements and OSHA compliance training.
Develop a strong understanding of the preferred procedures and equipment used in our industry, as well as emerging trends and innovations, to develop a robust strategy around how our brand should adopt or exceed current industry standards.
Stay abreast of new equipment, products, and supplies that may assist in the operations and regularly source appropriate products for testing with a focus on continuous improvement to the safety, performance, and affordability for the franchise owners.
Excellent communication and presentation skills. Ability to clearly explain complex concepts and deliver engaging training sessions to diverse audiences.
Build rapport with franchise owners and staff, providing effective coaching and mentoring post training.
Be skilled at identifying and addressing training gaps and troubleshooting issues that arise during on-site training.