Technical Trainer

Cloudforce • National Harbor, MD

40d • $65,000 - $75,000 • Hybrid

About The Position

We are seeking a Technical Trainer to design, develop, and deliver high-quality training programs to assist with change management, and to empower our clients to optimize their adoption of nebulaONE®. As a Technical Trainer, you will participate in cloud and AI empowerment engagements, as well as work closely with various departments and stakeholders to ensure a smooth transition and effective utilization of AI and cloud technologies, addressing any challenges that arise post-migration. To be successful in this role, the Technical Trainer will provide guidance and support to clients to enhance their cloud operations, unlock the full potential of our AI-powered platforms, and drive business success.

Requirements

• 2+ years of experience as a Technical Trainer, Educator, or similar.
• Excellent communication and interpersonal skills, with the ability to work effectively with clients, team members, and stakeholders.
• Exceptional presentation skills, coupled with the patience to teach.
• Passion for teaching and helping others succeed in their cloud readiness journey.
• Flexibility to travel occasionally for on-site trainings, if needed.

Nice To Haves

• Bachelor’s degree in Education, Computer Science, Information Technology or related field.
• Strong knowledge of Microsoft product offerings, with an emphasis on AI, SaaS, or cloud technologies.
• Microsoft Certified Trainer (MCT).
• Microsoft certifications, such as the AI-900, AZ-900, etc.

Responsibilities

• Plan, organize, and deliver training sessions internally and to clients on nebulaONE®.
• Tailor training content and delivery methods for internal purposes and/or to meet the specific needs of our clients.
• Lead interactive Promptathons, where clients work hands-on to build and refine AI prompts, tackling real-world challenges together.
• Collaborate cross-functionally to develop training materials such as SOPs, technical documentation, presentations and exercises.
• Manage associated repositories and content created for training and/or change management purposes.
• Perform live demonstrations and hands-on labs to illustrate concepts and provide practical guidance to clients.
• Stay up to date with the latest Microsoft and AI advancements and best practices and maintain in-depth knowledge to deliver accurate and relevant content.

Benefits

• 401K
• Medical
• Dental
• FSA
• Paid parental leave, including adoption and foster care placement.
• PTO starting at 15 days during your first two years of employment, 20 days in years 2 through 4, and 25 days thereafter (+ incentive opportunities to earn more PTO!).
• 9 company-observed holidays + 2 more floating holidays to cover additional observed holidays or for use as extra PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees