Technical Trainer II - Northeast Region

Sub-Zero Group•Torrington, CT

7d•$65,000 - $80,000

About The Position

Overview Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in world’s most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right—with integrity, teamwork, and accountability. This position reports to the Training Manager and is part of the Training Team, which consists of trainers located throughout the United States. The team is dedicated to delivering high-quality training to our service partners across all regions. This individual will primarily cover the geographic area of the East Coast between Maine and North Carolina, going as far West as Pennsylvania. Some additional coverage throughout the US may be required as well. The ideal candidate will be located centrally within this area. Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future. Primary Responsibilities: As a Technical Trainer II, you will act as the lead facilitator for all service, installation, and application trainings, both in person and virtually. You will be responsible for delivering training to internal employees, installers, service companies, and more. You will work closely with the Customer Service leadership and Field Operations teams to ensure the right content is provided for the right people at the right time.

Requirements

Associates degree or higher in Education, Instructional Design, Communication, or a related field
5+ years of experience in learning development, learning design or equivalent experience in the appliance or similar industry in support of training activities
Presentation and learning facilitation experience
Technical aptitude for learning mechanical, electrical, and other concepts related to appliance installation, repair, and supporting applications
Excellent communication, collaboration, and project management skills
Ability to travel domestically up to 1 week per month

Nice To Haves

Continuous improvement experience
Familiarity with learning management systems (LMS)

Responsibilities

Facilitate instructorâled training (ILT) in our lab and virtual instructorâled training (VILT) via MS Teams, applying best practices for engagement and coâfacilitation.
Develop and maintain course materials: instructor guides, participant guides, presentations, videos, and job aids.
Teach effective use of core tools to support and reinforce installation and service best practices.
Ensure training facilities and equipment are prepared for all sessions.
Measure learning outcomes and business impact; report metrics and continuously improve content.
Partner with crossâfunctional teams to align training with new product development (NPD) tollgates; secure units for lab use and prepare launchâready content.