Technical Trainer, CoCounsel Legal

Thomson Reuters • Eagan, MN

65d • Hybrid

About The Position

Thomson Reuters ONE PS Training Team is seeking an energetic Technical Trainer to join our dynamic, global team. In this role, you’ll deliver expert training to customers and partners, empowering them to maximize efficiency, streamline workflows, and fully harness the transformative capabilities of our cutting-edge CoCounsel Legal software. As part of a high-profile investment in advanced AI technology, you’ll help customers unlock the full potential of generative AI in legal workflows—making a direct impact at the forefront of legal technology and shaping innovative customer experiences. As a Technical Trainer, you will play a vital role in empowering customers and partners to maximize their use of CoCounsel Legal and other legal products. You will collaborate closely with the Lead Curriculum Designer, Principal Curriculum Designer, Learning Experience Designer, and Professional Services Consultants to help develop a comprehensive training program spanning product, adoption, and business transformation. In addition to delivering engaging training sessions, you’ll help create and maintain high-quality training content in a variety of formats—including instructor-led workshops, on-demand and eLearning courses, videos, and certification exams—ensuring that materials consistently reflect the latest product capabilities and drive impactful learning experiences. If you’re a self-starter who thrives in fast-paced environments, rapidly masters new concepts, and brings contagious enthusiasm to every challenge, this is your opportunity to make a meaningful difference by elevating customer experiences and driving real value through innovative legal technology.

Requirements

• Juris Doctorate (JD) with bar admission in at least one U.S. state (preferred)
• Minimum of 2 years of experience as a practicing attorney in a General Counsel office (preferred), or at least 2 years as a practicing attorney handling compliance or transactional matters
• Experience with legal technology and/or AI-based platforms (e.g., CoCounsel Legal, Westlaw, Practical Law, Legal Tracker, HighQ)
• Experience delivering live and virtual training to groups from 10 to 50+ participants
• Practice designing and facilitating practical, hands-on learning activities that drive adoption
• Agility to manage technical issues, varied participant skill levels, and product changes while maintaining a positive learner experience
• Excellent written and verbal communication; able to explain complex concepts clearly and simply
• Customer-centric mindset with measurable training impact
• Effectiveness working across a complex, matrixed organization to build alignment
• Experience leading cross-functional projects and delivering results on time
• Strong collaboration and independent work habits
• Strong technical skills leveraging generative and agentic AI, adaptable across diverse and emerging tech, with a curious mindset on the evolving AI–legal intersection
• Willingness to travel for onsite training as needed

Responsibilities

• Lead product training with a primary focus on CoCounsel Legal; deliver training on Legal Tracker, HighQ, Westlaw, and Practical Law as business and customer needs evolve
• Deliver multi‑client workshops and single‑client (dedicated) sessions, virtually or onsite at customer, partner, or company locations
• Partner with the Lead Curriculum Designer, Learning Experience Designer, Professional Services, SMEs, and customers to identify training needs and delivery methods for customer and partner training
• Co‑create and continuously update training assets aligned to product releases across various formats such as live instructor-led workshops, webinars, office hours, on-demand workshops, eLearning, videos, certification exams, and toolkits
• Maintain core materials (instructor and participant guides) to ensure accuracy, clarity, and accessibility
• Collect and analyze learner feedback and training data (e.g., surveys, NPS, completion/adoption metrics) to drive continuous improvement and close curriculum gaps
• Build and maintain deep product expertise in CoCounsel Legal and across the legal product portfolio
• Proactively use generative Thomson Reuters AI tools to accelerate work, improve deliverables, and iterate quickly; continuously learns new AI features and best practices
• Record time and engagement details to support accurate billing and utilization reporting; Submit timely expense reports for any business travel
• Support training operations by delivering timely attendance reports and other operational tasks as needed (e.g. managing waitlists)
• Work in-office at least three days per week as part of a hybrid schedule

Benefits

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
• comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave.
• optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Ph.D. or professional degree