Technical Systems Support Specialist

Brechbuhler Scales, Inc. and Affiliates•Los Angeles, CA

1h•Remote

About The Position

B-TEK Scales, LLC has a people-focused technical support opportunity available. We are seeking a friendly, outgoing, and resourceful Technical Systems Support Specialist to support our West Coast dealer network. This is a dynamic technical service role that interacts with customers, sales teams, service technicians, and product experts to help resolve questions related to scale systems, components, hardware and software. It involves troubleshooting customer inquiries and coordinating with internal technical resources for resolution.

Requirements

Excellent interpersonal communication skills.
Experience in electronic/computer hardware and software, with a genuine interest in technology troubleshooting.
A dependable self-starter who can manage one’s own schedule, travel, and priorities.
Problem-solving and analytical skills, dedicated to finding the root cause of an issue.

Nice To Haves

Previous experience in the scale and weighing industry is a plus, but candidates with heavy experience in similar industrial automation or metrology fields will be considered.

Responsibilities

Serve as a helpful first point of contact for dealers - answering questions and providing clear guidance by phone and email.
Listen to customer needs, identify practical solutions using internal resources, and ensure customers receive timely, effective solutions.
Maintain a positive, professional customer experience by communicating clearly, following up, and helping drive issues toward resolution.
Travel by both vehicle and airplane - approximately 5 nights per month on the road.
Travel to customer sites for complex installation support, general troubleshooting, and specialized technical repairs.
Partner with the sales team and dealers to perform site evaluations.
Manage and maintain local inventory; ensure inventory accuracy and the rapid-response shipping of parts to customers within your region.