Technical Systems Engineer II
About The Position
The Technical Systems Engineer II provides advanced level technical support for unique, non-recurring technical issues and incidents related to IT and business-driven projects and efforts. Under minimal supervision, coordinates with other teams or vendors and implements solutions for IT and business-driven projects. Manages IT asset lifecycle tasks including discovery, inventory, and monitoring for critical failures. Provides advanced level technical support for business-driven projects and complex technical issues. Provides ‘local onsite’ assistance for employee incident resolution where applicable Coordinates with other IT teams and vendors to implement and manage IT operational technologies including: Resolution of network connectivity issues and outages; Coordination and installation of physical IT assets; Data acquisition in support of company projects during mergers and acquisitions; Site surveys, assessments, and other documentation; vendor technologies. Responsible for the resolution of escalated incidents and issues of higher difficulty. Responsible for physical inventory, tracking, and monitoring of IT assets Provide statistics and KPI reports to management as requested Trains, coaches or assists less experienced team members as needed. Adheres to internal standards, policies and procedures. Performs other duties as assigned.
Requirements
- Associate degree in Information Technology or related discipline (Required)
- 5+ years’ support experience in a corporate environment (Required)
- Experience performing hardware and software troubleshooting and break-fix/repair (Required)
- Experience in IT technical role providing customer service in a multi-site environment (Required)
- Language Skills: English – Intermediate level proficiency (Required)
- Mathematical Skills: Intermediate level proficiency (Required)
- Reasoning Skills/Abilities: Advanced level (Required)
- Strong customer service orientation (Required)
- Strong verbal and written communication skills (Required)
- Strong analytical, reasoning and problem-solving skills (Required)
- Excellent time management skills (Required)
- Ability to prioritize daily activities (Required)
- Ability to work independently in a fast-paced environment (Required)
- Knowledge and experience in IT Support and Operations: End-user Hardware, software and OS; Server hardware, software, OS and protocols; Active directory access and permissions; Troubleshooting and configuration of networking appliances • Mobile device support (Required)
Nice To Haves
- Bachelor's Degree or equivalent combination of education and experience (Preferred)
- Information Technology Infrastructure Library (ITIL) certificate or Project Management Professional (PMP) certificate (Preferred)
- French and/or Spanish (Preferred)
Responsibilities
- Provides advanced level technical support for business-driven projects and complex technical issues.
- Provides ‘local onsite’ assistance for employee incident resolution where applicable
- Coordinates with other IT teams and vendors to implement and manage IT operational technologies including: Resolution of network connectivity issues and outages; Coordination and installation of physical IT assets; Data acquisition in support of company projects during mergers and acquisitions; Site surveys, assessments, and other documentation; vendor technologies.
- Responsible for the resolution of escalated incidents and issues of higher difficulty.
- Responsible for physical inventory, tracking, and monitoring of IT assets
- Provide statistics and KPI reports to management as requested
- Trains, coaches or assists less experienced team members as needed.
- Adheres to internal standards, policies and procedures.
- Performs other duties as assigned.
Benefits
- Medical, dental and vision insurance, life insurance, employee wellness programs
- Competitive pay, 401(k) with company match (immediate vesting upon enrollment), employee referral program
- Online training courses, virtual and classroom development experiences, tuition reimbursement program
- Paid-time off (vacation, sick, company holidays, floating holidays, volunteer time)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
