Engineer II Systems

Concentra•Addison, TX

23h

About The Position

Concentra is recognized as the nation’s leading occupational health care company. With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees. Engineer II, Systems is responsible for managing and optimizing the organization's IT infrastructure. This role involves configuring, maintaining, and troubleshooting servers, networks, and storage systems to ensure high availability and performance. The engineers conduct regular system audits to identify potential issues and implements proactive measures to mitigate risks. Additionally, they are tasked with automating routine tasks through scripting and other tools to enhance operational efficiency. Collaboration with cross-functional teams is essential for successful project deployments, requiring the specialist to provide technical support during the implementation of new technologies.

Requirements

Customarily has at least 5 years of experience in systems engineering of Microsoft Windows Server OS.
Hands-on experience managing Active Directory including, implementing group policies, managing sites and services, managing DNS records. Experience with AD FS is a plus.
Experience in administering Linux OS.
Strong experience in administering Microsoft 365 tenants. That includes advanced experience managing in Entra ID, Exchange, Intune, Teams, Microsoft 365 Apps.
Hands-on experience in managing Hybrid Active Directory and Microsoft Exchange environments.
Experience in administering Citrix DaaS. That includes administering Citrix environment, creating machine catalogs and delivery groups, building vDisks, deploying and managing Storefront servers.
Experience in writing scripts using PowerShell, Python, Bash or other scripting languages.
Experience in operating and managing monitoring tools, like Dynatrace, PRTG, SolarWinds or others.
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Wintel Server Administration.
Engineer II, Systems must be proficient in installing, configuring, and administering of Windows Server environments. This includes managing Active Directory, Group Policy, and DNS services. The role requires troubleshooting server issues, applying security patches, and ensuring system backups are performed regularly. Additionally, the engineer will monitor server performance and optimize resources to ensure high availability and reliability of services.
Linux System Administration.
Engineer II, Systems is expected to have working knowledge for managing and maintaining Linux servers, including installation, configuration, and troubleshooting of operating systems. This role involves monitoring system performance, applying security patches, managing user accounts, and ensuring data backups are performed regularly. The engineer will also automate tasks using shell scripting and collaborate with development teams to support application deployments.
Network Configuration and Management.
Engineer II, Systems is responsible for managing, and troubleshooting network connectivity for servers, storage units, Cloud compute resources, etc. This includes implementing security protocols, monitoring network performance, and ensuring connectivity across various systems. The role also involves documenting network configurations and changes to maintain an accurate inventory of network resources.
Virtualization Technologies (e.g., VMware, Citrix).
Engineer II, Systems must possess necessary expertise for deploying, configuring, and managing virtualization technologies such as VMware and Citrix. This includes creating and maintaining virtual machines, optimizing resource allocation, ensuring high availability, and implementing backup and disaster recovery solutions. The engineer will also troubleshoot virtualization issues and collaborate with other IT teams to integrate these technologies into the overall infrastructure.
Cloud Services Management (e.g., Microsoft 365, Azure, AWS). Engineer II, Systems must be proficient in administering and optimizing Cloud services, such as Entra ID, OneDrive, Exchange Online, Intune, SharePoint Online, Teams, Dynamics 365, as well as Azure and AWS environments. This includes provisioning resources, configuring Cloud environments, and ensuring system performance and security. This role involves monitoring Cloud infrastructure, implementing automation scripts for deployment, troubleshooting issues, and collaborating with development teams to integrate cloud solutions into applications.
Scripting Languages (e.g., PowerShell, Bash, Graph).
Engineer II, Systems is expected to utilize scripting languages such as PowerShell and Bash to automate system administration tasks, streamline workflows, and enhance operational efficiency. This includes writing scripts for system monitoring, configuration management, and deployment processes. The role also involves troubleshooting existing scripts and modifying them to meet evolving business needs.
Backup and Recovery Solutions.
Engineer II, Systems is responsible for implementing, managing, and optimizing backup and recovery solutions across various systems. This includes configuring backup schedules, ensuring data integrity, performing regular test restores to validate backups, and troubleshooting any issues that arise during the backup process. The engineer will also document procedures and provide training to team members on best practices for data protection.
Security Best Practices and Compliance Standards.
Engineer II, Systems is expected to follow security best practices across all systems and applications. This includes conducting regular security assessments, applying patches and updates, configuring firewalls, managing access controls, and ensuring compliance with industry standards such as ISO 27001 or NIST. The engineer will also develop and document security policies, monitor system logs for suspicious activity, and respond to security incidents in a timely manner.
Monitoring Tools (e.g., Dynatrace, PRTG). Engineer II, Systems is responsible for implementing, configuring, and maintaining monitoring tools such as Dynatrace and PRTG. This includes setting up alerts for system performance issues, analyzing logs to identify potential problems, and ensuring that all systems are monitored effectively to prevent downtime. The engineer will also be tasked with optimizing the monitoring configurations to align with best practices and organizational needs.
Communication Skills. Essential for the Engineer II, Systems role as they enhance collaboration within teams and improve client relationships. Effective communication ensures projects are aligned with organizational goals, reduces misunderstandings, and fosters a culture of transparency and trust. This ultimately contributes to the successful delivery of IT solutions that meet business needs.
Team collaboration. Crucial for the Engineer II, System role as it fosters a cooperative work environment that enhances productivity and innovation. By working together seamlessly, team members can leverage diverse skills and perspectives, leading to improved problem-solving and faster project delivery—ultimately supporting Concentra’s commitment to excellence in IT services.
Problem Solving. Effective problem solving is crucial for the success of the Engineer II, Systems as it directly impacts system reliability and performance. By resolving issues efficiently, this role contributes to minimizing downtime, enhancing user satisfaction, and supporting the overall operational goals of Concentra's IT Organization.
Time management. Effective time management is crucial for the Engineer II, Systems as it directly impacts the team's ability to meet project deadlines and maintain system uptime. By managing their time well, the engineer contributes to improved operational efficiency, enhances team collaboration, and supports Concentra's goal of delivering reliable IT services that align with business objectives.
Attention to detail. By ensuring configurations are accurate and identifying potential issues early, this skill helps maintain operational efficiency and minimizes downtime. This focus on precision supports the organization’s goal of delivering high-quality IT services that meet both internal and external client needs.
Customer service orientation. Customer Service Orientation is crucial for fostering positive relationships with internal stakeholders and enhancing user satisfaction. By prioritizing user needs and ensuring effective communication, the Engineer II, Systems contributes to a collaborative work environment that supports productivity and operational efficiency. This skill aligns with Concentra's commitment to delivering exceptional service and maintaining high standards of support within the IT organization.
Critical thinking. Critical thinking is essential for the Engineer II, Systems as it enables them to approach problems methodically and devise effective solutions. This skill contributes to the organization's goals by ensuring that systems operate efficiently, minimizing downtime, and supporting overall business continuity. By fostering a culture of critical thinking, the organization can innovate and adapt more effectively in a rapidly changing technological landscape.
Adaptability to change. Adaptability is crucial for the Engineer II, Systems as it enables the individual to respond swiftly to the dynamic nature of IT environments. This skill supports organizational agility, ensuring that the team can pivot in response to business needs and technological advancements, ultimately contributing to improved service delivery and operational efficiency.
Interpersonal Skills. Crucial for the Engineer II, Systems role, these skills support effective teamwork and communication within the IT organization. By enhancing collaboration and understanding among team members and clients, they contribute to improved project outcomes and customer satisfaction—aligning with Concentra’s goal of delivering high-quality IT solutions efficiently.