Technical Sys Analyst Team Ld

AtlantiCare•Egg Harbor Township, NJ

About The Position

The Team Lead, as directed by the Director / manager, serves as the highest level of technical support to all customers. The Team Leader demonstrates expert knowledge by supporting multiple end user groups. The Team Leader leads user groups to identify and solve business problems with all available technology including hardware, software, databases, and peripherals. This position also requires broad and deep technical experience related to studying and analyzing system's needs, system development, systems process analysis, design, and re-engineering. The Team Lead demonstrates highly developed skills and experience in business management, systems engineering, operations research, and management engineering. This position also typically requires specialization in multiple software or business applications utilized in an end user environment. The Team Leader will keep abreast of technological developments and applications and users that information to proactively initiate enhancements to mitigate, against future problems. This position will also often coach and mentor less senior support professionals. This position may require on-call responsibilities and rotational shift coverage (early and late shifts). This position supports organizational goals by providing quality customer service, participating in performance improvement efforts, and demonstrating a commitment to teamwork and cooperation. Acts as a liaison to other AtlantiCare departments.

Requirements

Bachelor's degree required in Computer Science or Healthcare related fieldor Associates degree with 10 years healthcare information systems experience
Minimum five (5) years' experience with the application, module or equivalent systems as assigned.
Advanced knowledge of the assigned applications in multiple functional areas
Expert knowledge of the assigned applications in at least two functional area
Ability to mentor Analyst I and II and III.
Minimum one (1) year experience managing medium to large projects
Valid New Jersey Driver's License.

Responsibilities

Assists the management team with strategic and tactical planning activities
Works with vendor relations staff and management team to assist with the development of the business terms in contract negotiations.
Leads the team to align work efforts to meeting timelines and proactively manage any barriers to success.
Participates in evaluating the staff competencies, performance and evaluations.
Participates in developing the staff Performance / Development plans.
Act as first level escalation point for staff.
Facilitates cross-training of staff to assist in their career development, improve job satisfaction, and increase the collective expertise of the IT department
Leads by example, motivates and promotes positive team morale.
Coordinates application upgrade schedule while adhering to AIT process/policy.
Monitors, reviews and implements necessary process changes in collaboration with leadership team (i.e, trouble ticket trending, change management, work flow, documentation, cross training, etc.)
Demonstrate ingenuity, self-reliance and resourcefulness. Able to take needed action without direct instructions
Manages projects (i.e, team assignment, project lead, work load balancing, etc.)
Facilitates user processes improvement through system enhancements and optimization, i.e. automation of tasks.
Pro-actively manage regulatory system requirements to meet required timelines. Possesses understanding of downstream impact of proposed system changes and works proactively with affected departments for effective and timely implementations. Understands impact of the system requirements/changes on the business unit operations.
Possesses logical structured thinking abilities and can develop sound business cases to support planning and critical decision making
Advanced presentation and facilitation skills
Ability to assume team responsibility in decision making in the absence of the Director
Excellent communication skills; customer focused; excellent attention to detail; able to prioritize tasks and meet deadlines; strong interpersonal skills; able to lead in the team environment.
Assures the Information Technology (IT) needs support the goals and objectives of the customer as well as the business needs of AtlantiCare.
Participates in system design, and Leads the validation and/or remediation sessions.
Leads in the development of training materials, policies and procedures working in collaboration with other Technical Information Analysts.
Ensures a smooth and thorough turnover process to technical and operational support.
Performs other duties as assigned.
Utilize the ITIL framework in the areas of incident, change and problem management services within AtlantiCare.
Advanced experience with Microsoft office tools, including Word, Excel, PowerPoint and Visio.