Technical Support Technician

Rex Moore Group, Inc. • Sacramento, CA

1d • Onsite

About The Position

Rex Moore has been powered by amazing employees for over 100 years, building a world that is safe, comfortable, and sustainable. Their diverse team of experts creates innovative, integrated solutions to make cities more connected, buildings more intelligent, and environments more comfortable and secure. The Technical Support Technician is a hands-on technical role responsible for supporting and maintaining the organization’s IT infrastructure, with a strong focus on Windows-based environments, Active Directory, and networking fundamentals. This position provides technical support for end-users, troubleshoots hardware and software issues, and ensures smooth daily IT operations. The role works with the guidance of the IT Support Lead, contributing to system stability and process improvements.

Requirements

• Strong understanding of Windows 10 & Windows 11 workstation environments
• Hands-on experience with Active Directory (AD) user and group management
• Knowledge of Windows Server 2019+ administration, security policies, and access controls
• Basic networking knowledge, including DNS, DHCP, VPNs, and authentication protocols
• Experience with ITSM ticketing tools (e.g., ServiceNow, ManageEngine) for issue tracking and reporting
• Familiarity with PowerShell scripting for basic administrative tasks
• Strong troubleshooting and analytical thinking skills to resolve Windows-related and network issues
• Excellent communication and customer service skills, ensuring professional support interactions
• Ability to prioritize tasks effectively, balancing multiple technical support requests
• Strong attention to detail, particularly in Active Directory management and security enforcement
• Ability to work independently while following established IT processes and best practices
• Comfortable working in an enterprise Windows environment with a focus on domain security and compliance
• Ability to quickly learn and adapt to new technologies and IT infrastructure changes
• 2+ years of IT support experience in a Windows networking environment
• Proficiency in Windows 10 & Windows 11 administration and troubleshooting
• Proficiency in Active Directory (AD) management, including user accounts and security policies
• Proficiency in ITSM ticketing systems such as ServiceNow or ManageEngine
• Proficiency in Networking fundamentals, including DNS, DHCP, and VPNs
• Associate degree in IT, Computer Science, or a related field (or equivalent work experience)

Nice To Haves

• Microsoft 365 Certified: Modern Desktop Administrator Associate
• CompTIA Network+ (for networking fundamentals)
• Microsoft Certified: Windows Server Hybrid Administrator Associate
• ITIL Foundation (for IT service management best practices)

Responsibilities

• Provide L1/L2 support for Windows 10 & Windows 11 workstations, including setup, configuration, and troubleshooting
• Manage and support Active Directory (AD), including user accounts, group policies, and access permissions
• Assist with Windows Server 2019 and newer environments, including authentication, security policies, and directory services
• Troubleshoot network-related issues, including DNS, DHCP, VPN connectivity, file shares, and remote access problems
• Support Microsoft Office 365 applications, ensuring proper integration with the Windows environment
• Monitor and maintain user access controls, ensuring compliance with IT security policies
• Perform device imaging, software installations, and system updates in coordination with IT leadership
• Maintain Windows-based desktop and laptop environments, ensuring system performance and stability
• Utilize ITSM tools (e.g., ServiceNow, ManageEngine) for ticket tracking and support request management
• Assist with patch management, ensuring operating system and software security updates are applied timely
• Work with IT leadership to troubleshoot Windows domain-related issues, such as login failures and security policies
• Document network configurations, user access procedures, and IT troubleshooting guides to improve response times
• Assist in creating and maintaining technical documentation, SOPs, and troubleshooting guides
• Identify and escalate recurring issues to IT Support Lead for further analysis and resolution
• Provide feedback on IT processes, suggesting improvements for system performance and end-user experience
• Participate in IT projects related to Windows environment optimization, AD restructuring, and automation initiatives

Benefits

• Health Benefits
• 401(k) with Company Match
• Life and Disability Benefits
• Paid Holidays & Paid time off
• Access to multiple types of training
• Opportunities for Self-development and Career Progression
• Wellness Benefits & Employee Assistance Program
• Family Leave (Maternity, Paternity)
• Tuition Reimbursement Program
• Apprenticeship Program
• Amazing job opportunities for growth with competitive salaries and benefits in an exciting, dynamic, fast-paced, and fun workplace environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees