Technical Support - Subject Matter Expert

SolarEdge • Roseville, CA

9h • Hybrid

About The Position

At SolarEdge, a global leader in smart energy technology with over 4,000 employees and offices in 34 countries, we are committed to making clean, green energy the primary power source. Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We offer amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Join us to work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. We value creativity, agility, and impactful work.

Requirements

• Spanish speaking is required.
• AA or technical degree or equivalent professional training preferred.
• Two years’ experience in a support center (call center) environment, technical helpline and/or remote support services.
• Ability to stay calm and demonstrate effective time management in a high stress environment.
• Strong typing experience.
• Exceptional listening and questioning skills.
• Outstanding verbal and written communications skills.
• Ability to multitask in a very fast-paced environment.

Nice To Haves

• One year solar industry experience highly preferred, but not required.
• Experience with solar electric products and National Electric Code (NEC) is helpful.

Responsibilities

• Answer inbound calls to troubleshoot SolarEdge products (including, but not limited to, battery, BUI, Energy Hub and Commercial products)
• Follow up with customers via phone or email as needed to ensure 100% satisfaction
• Schedule calls when needed for a better customer experience while remaining organized
• Attend weekly training’s specific to the Subject Matter Expert team
• Remain up to date on all new issues and trends relating to these product lines
• Process RMA’s for damaged or faulty hardware
• Maintain open case load to ensure fast response times to customers
• Solve technical issues with a higher level of permissions on internal software and tools
• Review and escalate any trends found with our products to the Tier–II team
• Enforce standards of high quality, written and verbal communications to our customers
• SREC and Grid Services

Benefits

• a bonus and/or equity awards
• a full range of medical, financial, and/or other benefits
• highly competitive benefits package designed to support your success at work, at home, and at play.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees