Technical Support Staff

University of Arkansas System • Little Rock, AR

1d • Onsite

About The Position

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation. The position is responsible for serving the on-campus researchers' technical hardware and software needs. The position works directly with faculty to help maintain the research instrumentation used by the researcher including the electron microscope and other sensitive data collection hardware. The position will administer and operate the Open Science Grid nodes on campus. This position is governed by state and federal laws and agency/institution policy.

Requirements

• An Associate's degree in Computer Science or a related field or three years of experience working in Information Technology
• Microsoft desktop administration skills
• Fundamental Unix system administration skills
• Ability to communicate effectively with users
• Expert knowledge of Windows, Apple, UNIX, Linux operating systems, and macOS
• Familiarity with standard software (MS Office, Adobe Acrobat, various web browsers, etc)
• Requires a basic understanding of network protocols such as RDP, SSH, DNS, etc

Nice To Haves

• A Bachelor's degree in Computer Science or a related field or five years of experience working in Information Technology

Responsibilities

• Operate and maintain academic research instrumentation support machines
• Work directly with research faculty to maintain their devices that communicate with research instrumentation
• Operate and maintain the cluster of Open Science Grid nodes
• Maintain server hardware and software for several research departments
• Maintain PC hardware systems and diagnose and solve user PC hardware and operating systems problems and coordinate systems upgrades
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees