Technical Support Specialist

TEKsystems•Birmingham, AL

1d•$18 - $23•Onsite

About The Position

One of our competitive clients is looking to find a new technician to join their team. This will be an IT support role that requires keen customer service along with a strong understanding of supporting a Windows, Unix, and various other client systems. Ability to be able to learn quickly and be adaptable will be needed. Additional information is below. Qualified candidates will also need to be okay work working shifts that are days, nights, and weekends. Description Formal education in Computer Science or related IT field or equivalent experience Working knowledge of Windows based operating systems preferred Working knowledge of AIX or other UNIX based operating systems preferred Working knowledge of distributed computer networks is a plus Skills Technical support, Customer service, Troubleshooting, Windows, Help desk support, Desktop Top Skills Details Technical support, Customer service, Troubleshooting, Windows, Help desk support, Desktop Additional Skills & Qualifications Knowledge, Skills & Abilities • Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner. The successful candidate will be expected to work with other professionals such as coordinators, operating company transmission control center personnel and management in a team-oriented and sometimes stressful environment. • Ability to apply excellent customer service skills • Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley and other federal regulatory compliance requirements. • Ability to multitask and prioritize tasks based on criticality and operational impact to the system. • Ability to follow and properly apply both Change Management processes and knowledge-based procedures • Working knowledge of Windows based operating systems preferred • Working knowledge of AIX or other UNIX based operating systems preferred • Working knowledge of distributed computer networks is a plus. • Ability to build and maintain relationships with key customers • Critical thinking/Problem solving abilities Job Responsibilities • Day to day monitoring of the primary and ancillary systems for health and availability • Front line problem resolution and coordination of repairs with Department Personnel and/or other company personnel • Notification to key customers for the coordination of system outages and events that may impact other critical systems. • Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback

Requirements

Formal education in Computer Science or related IT field or equivalent experience
Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner.
Ability to apply excellent customer service skills
Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley and other federal regulatory compliance requirements.
Ability to multitask and prioritize tasks based on criticality and operational impact to the system.
Ability to follow and properly apply both Change Management processes and knowledge-based procedures
Ability to build and maintain relationships with key customers
Critical thinking/Problem solving abilities

Nice To Haves

Working knowledge of Windows based operating systems preferred
Working knowledge of AIX or other UNIX based operating systems preferred
Working knowledge of distributed computer networks is a plus

Responsibilities

Day to day monitoring of the primary and ancillary systems for health and availability
Front line problem resolution and coordination of repairs with Department Personnel and/or other company personnel
Notification to key customers for the coordination of system outages and events that may impact other critical systems.
Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback