Technical Support Specialist

Sandvik•Alachua, FL

34d

About The Position

Sandvik Mining and Rock Solutions in Alachua, Florida, is looking for a customer-focused Technical Support Specialist who enjoys providing innovative and effective solutions. You can diagnose and troubleshoot customer product technical issues even remotely across the globe. You easily build relationships and enjoy collaborating with others. Does this sound like you? If so, keep reading to explore an exciting career opportunity with us. About Us Sandvik is a global engineering company with over 37,000 team members worldwide. Our division headquarters in sunny Alachua, FL, is where we design and manufacture world-class rotary drill machines for the global surface mining industry. We offer customer-focused mining solutions centered on our employees' passion to win, while maintaining a fun and rewarding work environment. Our Culture At Sandvik, we're technology-driven, innovative, entrepreneurial, and inclusive! Our workplace is full of dedicated and passionate team members who directly contribute to our company's growth and success. We believe that diversity inspires, so we invest in supporting each other, learning together, and celebrating our differences. And it's our commitments to Safety, Quality, and our People that set us apart here in Alachua. Key Responsibilities We are looking for a self-starter who can take technical ownership of our Rotary Drills in the field through supporting the frontline Sandvik organization. Your duties will include investigating and diagnosing complex field issues and resolving customer product issues. The Technical Support Specialist will also work closely with our frontline team to introduce new products, assist with commissioning, and deliver all the necessary training.

Requirements

A minimum of 10 years working in a technical role, along with at least 5 years with drilling equipment.
Bachelor's degree in mechanical, electrical, or a similar technical degree.
Proven experience in delivering training and strong customer service.
Self-motivated, driven, and flexible.
Strong electrical, hydraulic, and mechanical skills with a background in control systems.
Ability to manage multiple projects simultaneously.
Excellent communication, organization, and time-management skills
Solid computer skills with Microsoft Office Suite and other software programs.
Able to work legally in the US and travel globally.
Must have a valid passport or be able to attain one, and a driver's license.

Nice To Haves

MSHA and First Aid certification preferred.

Responsibilities

Provide timely technical support on Sandvik Rotary Division products, including customer sites internationally and domestically.
Troubleshoot to resolve mechanical and control system issues, as well as software installations, calibrations, and updates.
Commissioning support for new product introductions to sales areas
Be able to configure software from Sandvik's front-line tools and launch for the targeted product.
Host and conduct classroom and field training to frontline teams, Sales Area Product Masters, technicians, and customers on new product drills and technology.
Review Continuous Product Improvement cases with machine technical issues, concerns, or suggestions from sales areas, collaborating with Technical Support team members, Engineering, Sales, Product Management, and Manufacturing to give accurate technical advice on solutions.
Investigate and resolve field issues utilizing root cause failure analysis and working closely with the Product Engineering group.
Review and maintain all Technical Support-related documents.

Benefits

Sandvik offers a comprehensive total compensation package including a competitive benefits package of life, health, dental, and disability insurance, paid time off, paid holidays, employee wellness and recreational discounts, tuition reimbursement, and a generous 401(k) retirement savings plan.
Additionally, we offer opportunities for professional development and training, as well as career advancement.

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