Technical Support Specialist
About The Position
At Capsa Healthcare, we are more than just a healthcare company. We are a team dedicated to engineering better care and empowering healthcare professionals with innovative solutions. Join us in our mission to shape the future of healthcare that may even help take care of your family members one day! View our suite of product solutions offered to clinicians at We are seeking a Technical Support Specialist who will work as a part of a dynamic service team to assist with technical issues of healthcare products, enhance patient care, safety, and caregiver workflow. Become part of a team that supports the backbone of healthcare. We are a global company, and we are looking for someone who shares our commitment to enhancing the healthcare experience through innovative design. If you are ready to make a difference and help shape the future of healthcare, apply now! Position Location: Preferred; Portland Oregon or West Coast time zone
Requirements
- Minimum of three years’ experience in customer service, technical support or help desk roles
- Understanding of ERP and CRM system; Capsa currently uses Syteline and Salesforce.com
- Experience measuring AC and DC voltages with a voltmeter
Nice To Haves
- BA/BS
Responsibilities
- Responsible for all calls/requests for quotations, order processing, and troubleshooting.
- Communicate with internal and external customers through various channels in a constructive, positive manner in support of Capsa’s service policy.
- Provide exemplary service to all customers, internal and external.
- Provide tier-two level technical support for customer issues concerning Capsa products or systems.
- Triage and escalate customer technical issues as necessary to additional level support.
- Process product warranty shipments.
- Work closely with the appropriate internal departments to communicate and assist with customer inquiries or technical support needs.
Benefits
- Commensurate salary
- Paid time off
- Paid holidays
- Medical, dental and vision insurance
- Paid parental leave
- 401(k) with company match
- Company-paid Life, AD&D and Long-term disability insurance
- Voluntary Short-term disability, Supplemental Life, AD&D, Accidental Injury and Hospital Indemnity insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
