Technical Support Specialist

Kajabi•Newport Beach, CA

10d•$71,000 - $81,000•Onsite

About The Position

This is not a call-center job. This is not “answering tickets.” This is the entrepreneurial accelerator of Kajabi’s next era. We are rebuilding Kajabi with founder energy, speed, and a deep obsession with our Heroes — the creators and entrepreneurs who use Kajabi to change their lives and the lives of others. As a Technical Support Specialist, you will be one of the human faces of Kajabi… the person our Heroes connect with when they need clarity, confidence, and momentum. You’ll solve real problems, remove friction, and turn moments of confusion into moments of delight. You’ll grow fast — because you’ll be hands-on with the entire Kajabi platform, collaborating with Product, Engineering, Marketing, and Cofounder (our new AI business-partner experience). You’ll be part of a small, in-office team designed to learn, ship, and elevate Kajabi’s Hero experience every single week. If you’re hungry, curious, and excited to help real people succeed, this role will be the most meaningful early chapter of your career. With great upside and flexibility to explore future growth.

Requirements

You have 1–3 years of support or customer-facing experience — or you're self-taught, hungry, and ready to prove yourself.
You love figuring out how systems work.
You have a passion for digital entrepreneurship.
You’re energized by solving problems that matter.
You write clearly, think quickly, and care deeply about doing things right.
You thrive in fast-paced environments built on trust, ownership, and excellence.
You want to grow — fast — inside a team where your work is visible and meaningful.
DNS, domains, SSL
HTML/CSS
API basics
Modern SaaS tools and integrations
Email setup and deliverability
General web troubleshooting

Nice To Haves

If you’ve built anything online — a website, a project, a small business, or even a side hustle — you will excel here.

Responsibilities

Provide fast, clear, empathetic help to our Heroes through chat, email, and problem-solving conversations. Possible zoom calls when needed.
Turn complexity into clarity… and anxiety into confidence.
Troubleshoot issues related to websites, integrations, automations, payments, domains, video hosting, email deliverability, and more.
Break down technical concepts in a way normal humans can understand.
Escalate intelligently while maintaining full ownership of the Hero’s experience.
Flag trends, bugs, and recurring friction points before they spread.
Partner with Product and Engineering by supplying crisp insights from real Hero interactions.
Help train and improve Cofounder by surfacing patterns and common roadblocks.
Help Heroes get unstuck so they can launch faster.
Reduce friction that slows down their time-to-GMV (first dollar earned).
Bring the Manifesto to life in every interaction: Hero-first, clear, human, and helpful.