Technical Support Specialist
About The Position
Ultimately, our Technical Support Specialists are problem solvers. As a support specialist, you will provide phone and email support to our customer base for their POS software and hardware. You will become a product expert of Quilt's software and work alongside our customers to help them run and manage their stores. The ideal candidate will be a technical, critical thinker who understands technology and can use their knowledge to reach resolutions efficiently while providing "white glove" customer service. We are looking for someone hungry to grow and learn.
Requirements
- Experience with PC Hardware troubleshooting
- Strong written, telephone, and personal communication skills
- Excellent Customer Service soft skills and the ability to build and maintain customer relationships
- Growth Mindset - Always Learning
- Advanced knowledge of Windows Operating Systems including Windows 10 Pro, Windows 11 Pro, and Windows Server 2016
- Experience with Network Protocols, Switches, and Firewall configuration
Responsibilities
- Think on your feet and resolve problems quickly
- Answer phone calls and respond to emailed tickets keeping the SLA
- Maintain lab environments for testing new updates to software and attempting to replicate issues and potential bugs
- Maintain documentation for products and training
- Troubleshoot technical problems in Windows and SQL Server
- Troubleshoot PC Hardware, Printers, Cash Drawer, Scanner Scales and Network Firewalls
Benefits
- 3 Weeks of PTO, Holidays, and Paid Volunteer Day
- Generous Medical, Dental, and Vision plans with low premiums
- Paid Parental Leave
- Company Sponsored Life Insurance
- 401k with Company Match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
