Technical Support Specialist

Production Resource Group Llc•Paradise, NV

12d

About The Position

PRG is the world’s leading provider of services and solutions in entertainment and live events. Every day, we turn the creative vision of our customers into production and technical reality, deepening their connection to their audiences. What sets us apart are our people. No other company in our industry has such a deep and diverse bench of talent, working across theatre, TV, film, music, corporate events, equipment rental and more. With over 250 patents and registered trademarks, PRG is defined by innovation. And through our network of 38 offices spanning five continents, we can deliver for our customers anywhere around the globe. The Technical Support Specialist will provide technical support to end-users in a desktop, server, and infrastructure environment. Strong analytical, planning, organizing, and problem-solving skills are needed to be successful in this position. In addition, the ability to support the installation and maintenance of client PC/Server hardware and software with the ability to perform network deployments is required.

Requirements

A service-oriented attitude – you do what it takes to get the job done correctly
Can work multiple tickets simultaneously and manage time carefully
Ability to accept directions, follow procedures, and work directly
Be eager to learn, pick up new technologies, and be proficient in a short time
Resourceful Problem Solver – you always find a way to make it work
3-5 years in a technical support environment with a heavy emphasis on quality customer service
3-5 years of experience with Windows and Mac OS in a managed desktop environment
2-3 years of experience in imaging and building laptops in a domain environment.
2-3 years of experience working in Office 365
Networking knowledge of TCP/IP protocols, Wireless Technology and Infrastructure, VPNs
Strong customer service, analytical, and problem-solving skills
Ability to communicate technical information, both verbal and written, to a wide range of end-users
Ability to work in a team environment
Organization skills to balance and prioritize work
Ability to research a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
You have proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.
Thought Process: Able to understand technical concepts and can develop ways to help others learn.
Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities.
Ability to understand the client’s business problems and deliver solutions and recommendations to solve quickly and proactively.
Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation.
Able to persuade, influence, and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.
Bachelor’s degree required

Nice To Haves

Scripting, batch file, SQL experience is a plus

Responsibilities

Provide support to clients both desktop and remotely
Correct faults and provide resolution of complex problem tickets
Provide support to clients both deskside and remotely
Perform PC and network troubleshooting and upgrades
Network support and troubleshooting
Perform network analysis and capacity planning
Assist in the creation of processes and procedures for client network operations
Contribute to the administration of network backup and disaster recovery
Contribute to the planning and implementation of multiple projects

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