Technical Support Specialist

Porter Cares, Inc.•Pompano Beach, FL

12d•$50,000 - $57,000•Onsite

About The Position

The Technical Support Specialist is responsible for providing on-site technical support for a healthcare call center environment. This role ensures the availability, reliability, and security of end-user technology, including workstations, networking equipment, telephony systems, and peripheral devices. The ideal candidate will have strong customer service skills, foundational networking knowledge, and working familiarity with HIPAA requirements in a healthcare setting. This position requires consistent, hands-on, on-site support to maintain uninterrupted call center operations and protect sensitive patient information. To be successful in this role, you bring a strong sense of ownership and pride in supporting technology that enables patient-focused services. You have a service-oriented mindset and approach every interaction with professionalism, patience, and empathy, especially in a fast-paced call center environment. You are comfortable working hands-on on-site, responding quickly to in-person support needs, and collaborating closely with teammates and business partners. You demonstrate curiosity and a willingness to learn, take feedback, and grow your technical skills with guidance from senior IT staff. You consistently respect confidentiality and understand the importance of HIPAA compliance and data protection in healthcare operations. Above all, you are dependable, accountable, and maintain a positive, solutions-focused attitude while supporting mission-critical systems and users.

Requirements

A minimum of 1 years of experience in IT support, help desk, or technical assistance.
Basic understanding of networking concepts (IP addressing, Wi-Fi, Ethernet, DNS fundamentals)
Experience using or supporting Windows operating systems and common business applications
Awareness of HIPAA or experience working in a regulated healthcare environment a plus.
Strong communication, customer service, and problem-solving skills
Ability and willingness to work fully on-site in a call center environment
Dependable and consistent, able to be relied upon for daily on-site support and scheduled responsibilities. You work well as part of a team, communicate clearly, and take ownership of your work.
We are a fast-growing organization, and this role requires flexibility and the ability to adapt as priorities and needs evolve.

Nice To Haves

IT certification or coursework (CompTIA A+, Network+, or similar)
Exposure to healthcare, call center, or clinical support environments
Familiarity with Microsoft 365, Active Directory, or basic ticketing systems
Interest in growing into a more advanced IT support or network role

Responsibilities

Provide on-site technical assistance to call center agents and supervisors
Set up and configure desktop computers, monitors, headsets, phones, and other peripherals
Assist with new-hire onboarding, workstation setup, and account access
Troubleshoot basic hardware, software, login, and connectivity issues
Support call center applications and softphone or VoIP systems
Respond to issues via ticketing system, walk-ups, and direct requests
Perform basic troubleshooting of wired and wireless connectivity issues
Assist with Ethernet cabling, patching, and workstation network connections
Escalate complex infrastructure, system, or network issues to senior IT staff
Verify connectivity, device configuration, and workstation readiness
Support general IT tickets and incoming support calls, working as an integrated member of the broader IT support team.
Participation in a rotating on-call schedule is required, approximately one weekend per month, to support call center operations and respond to urgent technical issues.
Assist with IT asset tracking and inventory management
Support workstation moves, adds, and changes within the call center
Document common issues and solutions for internal knowledge bases
Maintain a clean, organized, and professional IT workspace