Technical Support Specialist - Specialty Rental - Deer Park, TX

Atlas Copco Drilling Solutions•Deer Park, TX

49d•Onsite

About The Position

Your mission as Technical Support Specialist, you will be the go-to-expert across the regions, supporting field teams mentoring new technicians, troubleshooting complex issues, and ensuring our fleet remains in peak condition. This of his role as the 'flying doctor' for our equipment - traveling where needed to keep operations running smoothly and customers satisfied. You will Continuously drive safety initiatives and activities to maintain a consistent trend of reducing accidents and incidents Have excellent technical support performance, reflected in customer satisfaction and other relevant operational KPI's (Unavailability, Reliability, Swaps, Scrap) Regulary gather feedback from the regions to understand their unique needs and challenges. Will use this feedback to improve support services Continuously evolve customer experience by increasing reliability, first time right and digitla interaction, while decreasing swaps and breakdowns Roll out of the Technical L&D strategy ensuring that evolving requirements of the business are translated into learning strategies and supporting competence development Embrace and promote the lifelong learning concept and contribute to build up the #RentalAcademy culture in Special Rental Division (SRD) North America Stay on top of new trends and tools, business needs and industry trends Continuously learn about new technologies and updates to provide the best possible support To succeed, you will need We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role. We love your spirit!

Requirements

Extensive hands-on experience with Atlas Copco equipment and industrial rental operations
Strong diagnostic and trobuleshooting skills across mechanical, electrical and pneumatic systems
Proven ability to train, coach, and lead technicians in the field
Excellent communicationskills - able to bridge technical and non-technical conversations
Proficiency with digital service tools and reporting platforms
Customer-first mindset with a proactive approach to problem solving
Minimum 5-7 years of experience in industrial equipment service, preferably with Atlas Copco systems
Familiarity with rental operations and customer-facing service delivery
Strong command of the English language

Nice To Haves

Associates or Bachelor's degree in a technical field is a plus but not required
Prior experience in a leadership or mentoring role within a service team
Bilingual skills are a bonus

Responsibilities

Supporting field teams
Mentoring new technicians
Troubleshooting complex issues
Ensuring fleet remains in peak condition
Driving safety initiatives
Gather feedback from the regions
Improve support services
Evolve customer experience
Roll out of the Technical L&D strategy
Promote the lifelong learning concept
Contribute to build up the #RentalAcademy culture
Stay on top of new trends and tools, business needs and industry trends
Continuously learn about new technologies and updates

Benefits

Diverse and inclusive culture in an environment that respects different opinions
A culture of innovation, encouraging new ideas and exploring new perspectives
Opportunites of learning and developement with an average of more than 60 hours of training per year in different topics
Plenty of opportunities to grow and develop career path
Access to global job opportunities, as part of the Atlas Copco Group
We offer a great compensation package and bonus structure along with an outstanding benefits package which includes:
Medical/Dental/Vision coverage
Life insurance
Short/long-term disability
Matching 401K
Generous paid holidays and vacation