Technical Support Specialist

Toole Design • Minneapolis, MN

6d • $54,000 - $64,000 • Hybrid

About The Position

Design streets that move people-not just cars. At Toole Design , we're leading the way in creating safer, more connected communities through sustainable multimodal transportation design. We're looking for a Technical Support Specialist to join our Minneapolis team, someone who's energized to support and strengthen impactful roadway and active transportation projects from behind the scenes-bringing operational excellence that helps our mission and values come to life. Why You'll Love Working Here We're a purpose-driven team of technical experts and operations professionals who believe streets should work for everyone . At Toole Design, you'll join a collaborative environment where operations professionals work alongside industry leaders, with mentorship and development opportunities designed to help you grow your expertise. We offer: A collaborative, inclusive culture that supports your growth and advancement A flexible hybrid schedule: 3 days in the office and 2 days remotely 8 paid holidays; and 16 days of PTO accrual annually Competitive salary, excellent benefits, and transportation perks: Benefits and Support The opportunity to support projects that improve lives-advancing safe, inclusive design grounded in ethics, empathy, and equity What You'll Do You are key connector across Toole by supporting day-to-day IT needs, onboarding new team members, and ensuring our systems run smoothly. You'll troubleshoot a wide range of technical issues, collaborate with colleagues across disciplines, and take ownership of solutions that keep our teams productive and connected. Along the way, you'll have opportunities to learn new technologies, contribute to IT initiatives, and grow your skills in a dynamic, supportive environment.

Requirements

• 1-2 years of hands-on experience in an IT helpdesk environment providing tier 1 customer service to end users (CompTIA A+ preferred)
• Experience with Microsoft 365 preferred
• Experience with a Windows-based environment
• Basic understanding of networking, VPNs, Firewalls
• Experience performing minor hardware repairs and upgrades
• Strong attention to detail
• Strong organizational skills

Nice To Haves

• CompTIA A+
• Experience with Microsoft 365

Responsibilities

• supporting day-to-day IT needs
• onboarding new team members
• ensuring our systems run smoothly
• troubleshoot a wide range of technical issues
• collaborate with colleagues across disciplines
• take ownership of solutions that keep our teams productive and connected
• learn new technologies
• contribute to IT initiatives

Benefits

• A collaborative, inclusive culture that supports your growth and advancement
• A flexible hybrid schedule: 3 days in the office and 2 days remotely
• 8 paid holidays
• 16 days of PTO accrual annually
• Competitive salary
• Excellent benefits
• Transportation perks
• The opportunity to support projects that improve lives-advancing safe, inclusive design grounded in ethics, empathy, and equity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees