Technical Support Specialist

BRINC • Seattle, WA

11d • Hybrid

About The Position

We’re seeking a highly technical, proactive Technical Support Specialist to serve as the primary technical liaison for public safety customers operating 24/7/365. You will specialize in diagnostics and resolution of embedded systems and software issues involving BRINC UAS hardware and proprietary LiveOps software. Responsibilities span both customer-facing and internal support, including after-hours monitoring and escalation. PLEASE NOTE: This role is in our Seattle, WA office and requires the willingness to work a hybrid schedule of at least three days per week in the office without relocation assistance.

Requirements

• Associate’s degree in Engineering or Bachelor of Science degree in a relevant area of study.
• Proven experience troubleshooting complex technical systems across hardware, firmware, and software.
• Working knowledge of Linux environments, command-line tools, and basic networking for diagnostics.
• Strong understanding of embedded systems, robotics, or electro-mechanical devices - experience with drones/UAS a plus.
• Ability to remain calm and decisive while supporting public safety customers in mission-critical situations.
• Excellent written and verbal communication skills for engaging both technical teams and non-technical stakeholders.
• Willingness to participate in rotating after-hours/on-call support schedules (nights, weekends, holidays).
• Flexibility to travel up to 25% for customer engagements, field support, or events.

Nice To Haves

• Bachelor’s degree in Computer Science, Electrical Engineering, or closed related engineering discipline.
• Hands-on experience supporting UAVs, robotics platforms, or other safety-critical hardware in operational environments.
• Proficiency with Linux system administration, scripting, and troubleshooting in CLI environments.
• Familiarity with CAD (Computer-aided Dispatch) tools, real-time video/telemetry systems, and operations center software.
• Prior experience working directly with public safety agencies, first responders, or government entities.
• Track record of contributing to technical documentation, training content, or customer-facing knowledge bases.
• Local to the Seattle area and able to work a hybrid schedule of three days per week in the office

Responsibilities

• Provide expert-level troubleshooting of drone systems in support of active customers.
• Diagnose and resolve technical issues across software, firmware, and hardware.
• Act as the primary point of contact for public safety customers, providing responsive support around the clock.
• Collaborate closely with engineering, manufacturing, and QC teams to drive issue resolution and product improvements.
• Maintain after-hours support rotation (“cadre of technical support”) to ensure continuous service.
• Travel up to 25% to customer sites, field operations, or conferences.
• Document issues, create knowledge base articles, and contribute to training materials.

Benefits

• Comprehensive medical, dental and vision plans for our employees and their families
• 401K plan
• Maternity and paternity leave
• Flexible Time Off (Exempt) / Paid time off (Non-Exempt)
• Flexible work environment
• Orca pass (for those in Puget Sound)
• Free parking (Seattle office)
• Free snacks, drinks and espresso (Seattle office)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees