Technical Support Specialist - Birmingham

America's Thrift Stores•Irondale, AL

About The Position

This position is responsible for providing both remote and on-site technical support across all ATS locations. Key responsibilities include troubleshooting hardware, software, and network issues, as well as installing and maintaining IT equipment and infrastructure. This role ensures that systems, devices, and networks remain operational and efficient throughout the organization with the goal of ensuring technical continuity throughout. As a vital part of the IT Team, this position supports end users, assists with infrastructure deployments, and travels to various locations to perform installations and repairs as needed.

Requirements

Troubleshooting: Strong hardware, software, and basic networking troubleshooting skills (required).
Soft Skills: Strong time management, organization, and customer service mindset; ability to work independently and as part of a team (required).
Experience: 2 or more years of IT support or technical experience (required).
Driving: Valid driver’s license, clean driving record, and reliable transportation that meets the company vehicle allowance program (required).
Travel: Frequent local/regional travel (approx. 50%), including occasional overnight stays (required).
Screening: Must pass a background check, motor vehicle check, and drug screen (required).

Nice To Haves

Systems: Working knowledge of Windows OS, Microsoft 365, and Android/iOS devices (preferred).
Networking: Basic understanding of LAN/WAN, IP, DNS, and DHCP (preferred).
Tools: Experience with remote support tools and helpdesk/ticketing systems (e.g., Zendesk) (preferred).
Infrastructure: Familiarity with structured cabling standards (preferred).
Education: Associate/Bachelor’s degree in IT, Computer Science, or equivalent experience (preferred).
Certification: Relevant IT certifications are preferred, such as CompTIA A+ and CompTIA Network+ (or equivalent), along with cabling and scissor lift certifications. Candidates may be required to obtain one or more certifications within 6–12 months of employment (preferred).

Responsibilities

IT Support & Troubleshooting: Serve as the first point of contact via phone, email, and ticketing systems, providing remote and on-site support for hardware, software, network, and POS issues, including escalation as needed.
System Maintenance: Install, configure, and maintain operating systems, software, patches, and IT equipment including PCs, servers, and peripherals.
Network & Infrastructure: Assist with network setup and support, including hardware installation, Cat6 cabling, RJ45/keystone terminations, and maintaining network performance and stability.
Documentation & Asset Management: Assist the team with documenting support activities, maintaining accurate inventory records, and tracking IT equipment and deliveries.
Logistics & Service: Support ATS locations through frequent travel, including occasional overnight stays, assist with on-site setups (including PA systems), maintain organized workspaces, and deliver excellent customer service while adhering to company policies.