Technical Support Specialist

Client First Technologies Inc.•Dahlgren, VA

35m•Onsite

About The Position

Overview Client First Technologies is currently seeking a Technical Support Specialist to support an upcoming contract. The Technical Support Specialist provides Tier I and Tier II technical support services to ensure reliable and secure operation of IT systems. This role supports end users through troubleshooting, system access management, and service request fulfillment. This is a full-time, on-site position in multiple locations including: Dahlgren, VA; Norfolk, VA; San Diego, CA; and Great Lakes, IL. CFT offers a competitive benefit package and collaborative work environment with a strong company culture. Veterans and military spouses are encouraged to apply. Employment is contingent upon award.

Requirements

Minimum of two (2) years of experience providing IT or Help Desk support
Familiarity with networking fundamentals, operating systems, and troubleshooting tools
Knowledge of cybersecurity principles and information protection requirements
Experience using service management and ticketing systems
Strong communication and customer service skills
Meets DoD 8570 IAT I requirements (for example, certifications such as: A+, CCNA)
This position is subject to a government background investigation (BI) and must meet eligibility for access to classified information. Candidates must have a current, in-scope Tier 3 (T3) BI.

Nice To Haves

Meets DoD 8570 IAT II requirements (for example, certifications such as: Security+, CySA+)

Responsibilities

Respond to, diagnose, and resolve user-reported incidents and service requests
Provide technical support for desktops, laptops, peripherals, and network connectivity
Support identity and access management processes
Document incidents, resolutions, and procedures in ticketing systems
Assist with development of SOPs and user training materials
Provide customer-focused support in accordance with service-level agreements