Technical Support Specialist (Beaverton)
About The Position
We are seeking an innovative problem solver to join our Service Engineering Team as a Technical Support Specialist. The Technical Support Specialist is responsible for supporting the global deployment, maintenance, and continuous improvement of service test stations and automated test solutions. This role partners closely with Service, Manufacturing, Design Engineering, and Metrology teams to support production, service operations, and New Product Introduction (NPI), ensuring accurate, reliable, and compliant testing throughout the product lifecycle. If you are ready for the next step in your career, we have an exceptional opportunity for a Service Engineering Technician as part of the Service Support team.
Requirements
- Bachelor’s degree in computer engineering, or related field (or equivalent experience).
- Experience with automated test systems, LabVIEW, and TestStand.
- Proficient with Windows, Microsoft Office, SharePoint and Internet applications.
- Proven troubleshooting skills across hardware, software, and systems.
- Strong collaboration, documentation, and training skills.
Responsibilities
- Deploy, configure, and maintain service test stations worldwide, including PCs, test equipment, fixtures, and software.
- Ordering PC’s with current Windows software loaded. Desktop PC for depots, and laptop for CCE/CEU.
- Installing TechCal-NI, NTCats, remote desktop software (UltraVNC) and request NI Production license.
- Manage spare parts, replacement equipment, and obsolescence planning in coordination with Service and Manufacturing.
- Ensure 24/7 operational readiness through proactive maintenance, troubleshooting, and rapid issue resolution.
- Provide technical support for station, equipment, product, and operator-related issues.
- Collaborate with Manufacturing and Design Engineering to implement test changes and release Test Change Notices (TCNs).
- Ensure compliance with internal coding standards, documentation, and data reporting requirements.
- Support NPI’s by ordering and tracking all components to deploy an operational system
- Provide training materials, documentation, and tools to enable successful product launches.
- Verify firmware, test code, and documentation accuracy prior to service release and sign-off.
- Collect and provide test data and feedback to drive product and test improvements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
