Technical Support Specialist
About The Position
It is inspiring to work in an organization where individuals are deeply committed to the mission and values that drive our success. We are dedicated to delivering expert pension service to Illinois public educators as they earn their promised retirement security. Under direct supervision of the Technical Systems Supervisor, the Technical Support Specialist will provide technical support to TRS employees, Trustees, Consultants, and other users of TRS’ computing environment and equipment. This position is responsible for providing frontline support through a centralized Help Desk and will perform on-call services when necessary.
Requirements
- Ability to troubleshoot and resolve problems
- Possesses flexibility to work in a fast paced, dynamic environment
- Demonstrates written and verbal communication skills
- Excellent interpersonal skills
- Excellent collaboration and team building skills
- Associate degree in Computer Science or other related technical discipline
- Relevant experience may substitute for the degree requirement on a year-for-year basis
- Fundamental knowledge of and experience working with PowerShell or other scripting language
- Established communication skills, emotional intelligence, humility, and drive
- Must be able to work within a fast-paced environment that requires frequent attention shifts
- Proactive, self-starter able to work with limited supervision
- Good time management skills
Responsibilities
- Assist in managing Windows/Linux workstations
- Upgrading, installing, and configuring application software and computer hardware
- Provide frontline helpdesk support resolving tickets in a timely manner with limited disruptions
- Assist with drafting and/or updating procedures and documentation as assigned
- Assist IT staff for planning and implementing new or upgrades of IT infrastructure
- Training technical and non-technical staff on new systems, protocols, and best practices
- Work alternate shifts when necessary and serve in an on-call capacity, including holidays and weekends as designated by the Technical Systems Manager or Supervisor
- Occasional travel may be required
- Perform other duties as required or assigned
Benefits
- TRS is an agency of the State of Illinois. As such, full and part-time employees are eligible for the State of Illinois comprehensive benefits program which includes medical, dental and vision coverage.
- All employees participate in the TRS retirement pension plan and have the option to contribute to additional State of Illinois deferred compensation plans.
- The TRS pension plan is a reciprocal system to other state and local pension plans (SERS, SURS, IMRF, etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
