Sandvik Mining & Rock Solutions in Alachua, FL, is looking for a Technical Support Specialist – Rotary Drills. Sandvik Mining and Rock Solutions in Alachua, Florida, is looking for a customer-focused Technical Support Specialist who enjoys providing innovative and effective solutions. You can diagnose and troubleshoot customer product technical issues even remotely across the globe. You easily build relationships and enjoy collaborating with others. Does this sound like you? If so, keep reading to explore an exciting career opportunity with us. About Us Sandvik is a global engineering leader with over 41,000 employees worldwide. We’re proud to be ranked among Forbes’ Top 50 Global Employers. At our Rotary Drilling Division headquarters in Alachua, Florida, we design and build world-class surface mining drill rigs used across the globe. Our culture is driven by innovation, collaboration, and a passion for solving real-world challenges — all in a fun, inclusive, and rewarding work environment. Our Culture At Sandvik, we’re technology-driven, innovative, entrepreneurial, and inclusive! Our workplace is full of dedicated and passionate team members who directly contribute to our company’s growth and success. We believe that diversity inspires, so we invest in supporting each other, learning together, and celebrating our differences. And it’s our commitments to Safety, Quality, and our People that set us apart here in Alachua. Key Responsibilities We are looking for a self-starter who can take technical ownership of our Rotary Drills in the field through supporting the frontline Sandvik organization. Your duties will include investigating and diagnosing complex field issues and resolving customer product issues. The Technical Support Specialist will also work closely with our frontline team to introduce new products, assist with commissioning, and deliver all the necessary training.