Technical Support Specialist

CAREW CONCRETE AND SUPPLY CO INC•Oshkosh, WI

1d•Onsite

About The Position

Are you looking for a career change with an energetic and growing company? At Carew Concrete & Supply Co., Inc., we believe strong operations start with strong systems. From our plants and fleet to our administrative offices, technology plays a critical role in keeping our people safe, efficient, and connected. We are seeking a proactive, service-minded Technical Support Specialist to support our growing organization and ensure our teams have the tools they need to succeed. The Technical Support Specialist provides day-to-day technical support across plant locations, fleet operations, and offices. This role supports desktops, laptops, mobile devices, phones, network infrastructure, and plant-based technology systems in a fast-paced construction environment. This position plays a key role in maintaining system reliability, data security, and operational continuity. This role is ideal for someone who enjoys solving problems, working hands-on in both office and plant environments, and partnering with employees at all levels of the organization.

Requirements

2-3 years of hands-on technical support experience in a multi-site or manufacturing environment preferred.
Strong troubleshooting and problem-solving skills
Ability to prioritize and manage multiple tasks in a fast-paced environment
Excellent communication and customer service skills
Experience supporting Windows-based environments
Familiarity with network fundamentals and endpoint security
Ability to work both independently and collaboratively
Valid Class D Driver’s license and good driving record as will travel between local plant and office locations as needed

Responsibilities

Install, configure, and troubleshoot desktops, laptops, printers, and peripheral equipment.
Image and deploy PCs and laptops for new and existing employees.
Install, maintain, and update desktop and application software.
Support phone systems and mobile devices.
Provide help desk support for hardware, software, and user-related issues.
Support plant technology including computers, printers, and related equipment.
Assist with network troubleshooting and coordinate with third-party vendors when needed.
Maintain user accounts, passwords, permissions, and system access.
Support antivirus, anti-spam, and endpoint security solutions.
Help ensure data integrity and file system security across the organization.
Communicate technical information clearly to both technical and non-technical team members.
Identify opportunities for system improvements, upgrades, or efficiencies and present recommendations to IT leadership for review and approval.
Participate in infrastructure and technology improvement projects.
Document support requests, solutions, and system configurations.
Assist in training employees on company systems and applications as needed.