Technical Support Specialist

State of Maine•Augusta, ME

21h•Hybrid

About The Position

This position will be a senior-level contributor to the Maine IT Oracle Middleware Administration team. This position will involve both technical and supervisory responsibilities in an enterprise-wide Oracle Fusion Middleware and Apache environment both on-premise and in the cloud. Responsibilities include designing, implementing, and maintaining middleware products with respect to installation, configuration, security, patching, performance and the general over-all health and stability of the middleware stack. Work involves but is not limited to the support of middleware stack, troubleshooting of anomalies, deployment and configurations of new applications, integration of enterprise-wide solutions like Active Directory, SSL cert lifecycle support and coding to automate tasks. Middleware team typically supports individual applications development teams, providing consultative and technical support services for enterprise-wide Oracle Middleware components as per department standards and industry’s best practices. Work is performed under limited supervision and includes after hours and weekend support. MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do. At MaineIT we: Practice Customer-focus, ensuring that our customers are heard, and their needs are met. Hold ourselves to a high level of Accountability by being transparent with our stakeholders. Maintain an effective level of Responsiveness by providing timely updates in a proactive manner. Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors.

Requirements

Knowledge, skills and ability to administer Oracle Fusion Middleware products both on-prem and in OCI.
Skills and ability to write/maintain code to automate tasks. This would include scripts in WLST, Python, shell.
Skills and ability to support SSL cert life cycle.
Knowledge of Linux OS.
Knowledge of Oracle database.
Knowledge of MS EntraID and AD integration.
Knowledge of complex multi-user network systems.
Knowledge of security, backup and DR procedures.
Knowledge of RFC and ticketing systems based on ITSM.
A minimum of 6 years of a combination of related post-secondary education, technical certifications, or technology related work experience. Related training, internship experience etc. may be credited as related experience on a month-per-month basis.

Nice To Haves

2+ years of experience with Oracle WebLogic server release 12c or higher
2+ years of experience with Linux operating systems
2+ years combination experience supporting Oracle SOA, OSB, OAS/OAC, OIA/OPA, Oracle Forms & Reports, ORDS/APEX, OID, OEM, JEE applications and/or Apache HTTP server.

Responsibilities

Generates and installs vendor system software products and components in large mainframe and networking computers in order to meet data processing requirements.
Maintains and updates major operating and networking systems in order to ensure interface of operational functions and application systems, and to identify and correct software problems.
Isolates, performs quality assurance testing on, and corrects system software problems in order to recover full production status and prevent future failures and malfunctions.
Revises and enhances vendor system software products and packages in order to maximize system efficiency.
Oversees technical support staff programmers and users or other technical personnel in order to provide technical advice and accomplish assigned work.
Manages and optimizes mainframe and networking systems performance and capacity planning efforts in order to ensure system resources meet user demand.
Provides system security in order to safeguard information in system.
Prepares materials and instructs data processing personnel in procedures and methods of computer software and hardware utilization in order to ensure maintenance of standards and develop staff.

Benefits

Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
Retirement Plan – The State of Maine contributes 14.11% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive forty-two (42) consecutive calendar days of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.