Technical Support Specialist

Johnstone Supply LLC•Lawrenceville, GA

1d•Onsite

About The Position

Johnstone Supply, North Americas leading wholesale distributor of HVACR equipment, parts, and supplies has a great opportunity for an IT Technical Support Specialist to join our team. Over the last seven decades Johnstone has grown into the industry leader with over 450 distributor branches and 6 distribution centers throughout North America resulting in over $4 billion in annual sales. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google and Fujitsu, to provide contractors with world class products, technical expertise and quality service. As a member of the Information Technology team, the IT Technical Support Specialist is responsible for supporting the Services Team, Distribution Centers, Company Owned Stores, and Distributor Branch employees in the use of Information technology by providing support for all IT products and services including hardware, software, remote access and business applications. Now is the best time to join Johnstone Supply. As an established performer in the industry for over 70 years, Johnstone has a demonstrated history of creating career opportunities. The individual selected for this role will have the chance to work within an organization at the front-end of an IT transformation, with a low user-to-technician ratio.

Requirements

High school diploma or GED and 6 months to a year of technical higher education preferred; at least 1 year experience in a customer service or related field; or equivalent combination of education and experience. Prior IT Support and basic printer/peripheral device troubleshooting experience helpful.
Knowledge of hardware and software in use within the organization, including Microsoft Office applications, PCs, printers, copiers, etc.
Working knowledge of operating systems such as Windows 7, Windows 8, Windows 10 and Windows 11.
Working knowledge of Microsoft Office including O365

Responsibilities

Provides timely, professional, and high-quality customer service to users by responding to various hardware, software, networking, and other computer-related technology needs.
Maintains documentation for all IT Support calls by logging the creation, assignment, disposition, and action taken on the job into call ticket software. Continually monitors and follows-up on jobs in the ticket software through resolution.
Provides first level application troubleshooting support to internal users, including analysis of the issue and system.
Performs preventative Maintenance for Operating Systems and Applications on PC’s, laptops,: installation and maintenance of virus protection, backups, OS & application updates, etc.
Performs Antivirus Administration on personal computers (including laptops); involves evaluating log files, maintaining current virus definitions, researching issues & recommending resolution.
Builds and configures Windows servers as directed by Manager to support business needs.
Submits equipment repair warranties for PC’s, printers and peripherals. Prepares and submits vendor warranty claims, parts and documentation associated with warranty
Cross trains within IT for additional support to end users.