Technical Support Specialist - De Pere

TRANSPORT REFRIGERATION INC•Hobart, WI

3d•Onsite

About The Position

Technical Support Specialist - Thermo King APUs; Reefer Units Monday - Friday: 1st Shift; Full-Time De Pere, Wisconsin, United States Transport Refrigeration, Inc. is seeking a highly skilled and experienced Technical Support Specialist to join our team. The ideal candidate will be responsible for providing technical assistance to our customers, ensuring that Thermo King and other mobile refrigeration units operate efficiently, and helping to reduce maintenance costs. The role requires experience in the transport refrigeration field, along with expertise in troubleshooting, diagnosing, and recommending repairs and maintenance. We Offer: Medical (multiple plans to choose from), Dental and Vision Employer Health Savings Account "HSA" available with Bi-Weekly Contributions Employer-Paid Basic Life and Long-Term Disability Insurance 401(k) Match after one year PTO starting on day one Monday - Friday schedule - 1st shift

Requirements

Valid, unrestricted driver's license.
High school diploma or equivalent; additional education is preferred.
Previous experience as a Transport Refrigeration Technician or Supervisor is preferred.
Valid EPA 608 and 609 certifications preferred, but not required.
Strong understanding of Thermo King equipment and mobile refrigeration systems.
Proficiency in using telematics to monitor equipment performance.
Ability to provide technical guidance and support to customers.
Excellent communication skills with a strong customer service focus.
Ability to identify and implement cost-saving solutions for maintenance.
Experience in tracking repairs, handling failures, and addressing complaints effectively.
Strong attention to detail and organizational skills.
Ability to work independently and as part of a team.

Responsibilities

Use telematics to monitor the performance of Thermo King units and other mobile refrigeration equipment, proactively identifying issues and providing solutions.
Provide on-demand technical support and troubleshooting assistance to customers regarding mobile refrigeration and APU (Auxiliary Power Unit) systems.
Flag and report common repair/breakdown issues to management and work towards developing solutions.
Monitor and report on the compliance of preventative maintenance schedules (PM), ensuring adherence to set standards.
Conduct on-site audits of equipment to ensure that preventive maintenance and repairs are done in line with company standards.
Assist with the development and refinement of repair procedures and guidelines for service technicians.
Help customers with invoices and quotes for repairs, ensuring accuracy and proper documentation.
Manage and track service repairs, addressing failures, complaints, and areas of non-conformance more efficiently.
Work closely with customers to identify cost-effective solutions for equipment maintenance and repair, aiming to reduce operational costs.
Maintain confidentiality of all company information and customer data.
Other duties and responsibilities as assigned.