Technical Support Specialist

Mirum Pharmaceuticals • Foster City, CA

6h • $115,000 - $125,000 • Onsite

About The Position

We are seeking a Technical Support Specialist to support our headquarters in Foster City. This role is an integral part of our global IT organization and reports directly to the Associate Director of IT Operations & Security. The ideal candidate will not only resolve technical incidents but also identify underlying problems and develop long-term solutions and processes.

Requirements

• Minimum of 3-5 years in a technical support position.
• Deep knowledge of Windows Operating System, Azure AD, Intune, Office 365, and Okta (a must).
• General networking knowledge (Firewall, IP addresses, WLAN, Router/Switch).
• Strong organizational, prioritization, and communication skills.
• Excellent interpersonal skills and ability to work with cross-functional teams, customers, and external vendors.
• Strong incident resolution and root cause analysis skills.
• The candidate must be onsite Monday through Friday.

Responsibilities

• Provide remote and onsite IT support for Mirum employees.
• Deliver excellent customer service and maintain effective communication.
• Troubleshoot end-user hardware/software issues (Monitors, Lenovo Laptops, conference room A/V equipment).
• Support AV events during company meetings and events using Zoom, Microsoft Teams, and Logitech Sync software and hardware.
• Ensure a seamless onboarding experience for new hires.
• Maintain inventory of all IT equipment, software, and hardware.
• Support standard corporate administrative tasks via the ticketing system.
• Conduct incident resolution and root cause analysis for various incidents and outages.
• Provide white glove support for executive staff.
• Assist with laptop and mobile device deployment.
• Maintain knowledge of and experience with Adobe, Box, and Microsoft applications (OneDrive, SharePoint, Office suite, etc.).
• Offer general networking support (Firewall, IP addresses, WLAN, Router/Switch).
• Support all company events, all-hands meetings, and FDA audits.

Benefits

• Be part of a passionate team dedicated to improving patient outcomes.
• Work in a dynamic and collaborative environment.
• Opportunities for professional growth and development.
• Competitive salary and benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed