Technical Support Specialist

Whisker Labs

109d • Remote

About The Position

As a Technical Support Specialist, you’ll report to the Customer Care Director and tackle service/program-related questions, technical issues, and operational responsibilities. You’ll join a dynamic team of business leaders, software engineers, and data scientists, all working together to make an impact. If you thrive in a fast-paced, collaborative environment, we’d love to have you on board!

Requirements

• Associate’s degree or valid, up-to-date certification in a related field.
• 2+ years of experience in technical support or customer support roles.
• Experience using ticket systems to track and resolve customer inquiries.
• Proven ability to deliver exceptional customer care via phone and email.
• Strong organizational skills with the ability to multi-task in a fast-paced environment.
• Self-motivated and disciplined to excel in a remote work setting.
• Availability to work a rotating schedule, including nights, weekends, and holidays.

Responsibilities

• Provide phone and email support to Ting customers, ensuring timely and professional assistance.
• Create, maintain and follow clear, concise, and accurate documentation for internal and external use.
• Troubleshoot and resolve issues down to the root cause.
• Act as a liaison between multiple operational departments to ensure smooth service delivery for customers and partners.
• Identify, report, and document technical issues.
• Effectively manage and prioritize tasks in a fast-paced environment while meeting deadlines.
• Support the Engineering team by testing software and hardware, contributing to product improvements.
• Perform other duties as required to support business objectives.

Benefits

• By joining our team, you will have the opportunity to be a part of a groundbreaking technology that is creating a new category while helping to protect families, homes, and communities from the devastating impacts of electrical fires.
• We are a passionate team, dedicated to revolutionizing fire prevention to make the world a safer place.
• Our pace and growth trajectory offer exceptional opportunities for professional development, and we offer competitive compensation and comprehensive benefits.
• If you want to take ownership, shape strategy, and drive meaningful change, you’ll love Whisker Labs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees