Technical Support Specialist

JLL•Lawrence Township, NJ

7d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Technical Support Specialist – JLL What this job involves: The Technical Support Specialist provides expert-level technical assistance to JLL's Global Response & Operations Center (GROC), ensuring the seamless operation of critical security and safety systems. This role focuses on maintaining, troubleshooting, and optimizing access control systems, video management platforms, fire alarm systems, and communication networks that protect JLL's global portfolio. You will serve as the technical bridge between clients, vendors, and internal teams, delivering rapid resolution of system issues while maintaining the highest service standards. This position offers the opportunity to work with cutting-edge security technology while directly contributing to the safety and security of millions of square feet of commercial real estate worldwide.

Requirements

Associate or bachelor's degree in computer science, information technology, or related technical field
Minimum three years of experience in security systems, emergency operations center, or information technology
Strong technical background in access control systems with working knowledge of video surveillance and IP networking
Proficiency with Microsoft Office Suite, SharePoint, and enterprise communication platforms
Valid driver's license and ability to travel to client sites as needed
Demonstrated ability to work effectively under pressure and in emergency situations
Strong organizational and multitasking abilities with proven self-management skills

Nice To Haves

Working knowledge of security platforms including video management systems, intercom/SIP systems, and visitor management
Experience with Honeywell and Siemens fire protection systems
Familiarity with C-Cure 9000, Milestone, Everbridge Mass Notification, and situational awareness programs
Completion of vendor-specific certification courses and ongoing technical training
Experience in emergency operations or critical infrastructure environments
Strong research skills using manufacturer documentation and technical resources

Responsibilities

Respond promptly to client service requests and resolve technical issues across multiple security platforms
Participate in scheduled on-call rotations to provide 24/7 technical support coverage
Perform system administration tasks including software upgrades, patching, and change management
Coordinate repair activities with contracted vendors, IT support teams, and networking specialists
Monitor and maintain operational effectiveness across all assigned systems to meet service level agreements
Process and complete work orders while maintaining accurate records in the Computer Aided Dispatch (CAD) platform
Facilitate collaboration between system owners, vendors, and IT resources to ensure efficient problem resolution