Bilingual Technical Support Specialist

Turf Tank • Marietta, GA

1d

About The Position

We’re looking for a Robot Support Specialist to provide frontline customer support. This role focuses on troubleshooting hardware and software, guiding users through issues, and ensuring customers stay up and running.
You’ll play a key role in keeping operations running smoothly by resolving problems quickly, communicating clearly, and maintaining accurate records of support activity.

Requirements

• strong problem-solving skills and attention to detail
• ability to work across multiple systems and tools at the same time (Google + Microsoft environments)
• clear and effective communication skills
• ability to stay organized and manage multiple tasks simultaneously
• base understanding of software, automation, or mechatronics (or willingness to learn)
• team-first mindset with a focus on solving problems and supporting customers

Responsibilities

• respond to customer requests for operational and technical support across phone, chat, email, and video
• troubleshoot robot and software issues in real time and guide users through solutions
• create and update support tickets to accurately document issues and resolutions
• maintain and update customer records as needed
• support tracking and reporting of support analytics
• identify gaps in tools, resources, or processes that impact support effectiveness
• communicate issues that impact customer experience, resolution time, or product performance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees