Technical Support Specialist (Vision) - 100% Company Training Provided

Mitutoyo America•Aurora, IL

10h•$62 - $65

About The Position

Position Summary Perform functions to provide technical support for the company's precision measuring instrument products and software to internal Mitutoyo America Corporation departments and end users. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions. What You'll Do 1. Review new products, product specifications, engineering, and product changes from Japan for marketability. 2. Provide technical assistance and recommendations to end users as requested. 3. Answer customers’ technical questions (such as capabilities or specifications on assigned products) which cannot be answered by the Customer Support Department. 4. Participate in, and sometimes coordinate, product, promotion and "Bukai" meetings to explain new products or specification changes. 5. Provide technical assistance to Quality Assurance staff and manage product claim process. 6. Pull warehouse items for recall as required. 7. Coordinate the technical inquiries between MJ and MAC, especially the special quotation requirement. 8. Primary judgement of the technology relating the ECCN, FDA, and others to enforce compliance. 9. Research competitors’ product specifications, prices, and performance specifications.

Requirements

Communication Oral & Written
Customer Focused / Interpersonal
Job Knowledge
Problem Solving
Quality and Quantity of Work
Four-year degree or equivalent education

Nice To Haves

strong mechanical, electrical, math aptitude and computer skills

Responsibilities

Review new products, product specifications, engineering, and product changes from Japan for marketability.
Provide technical assistance and recommendations to end users as requested.
Answer customers’ technical questions (such as capabilities or specifications on assigned products) which cannot be answered by the Customer Support Department.
Participate in, and sometimes coordinate, product, promotion and "Bukai" meetings to explain new products or specification changes.
Provide technical assistance to Quality Assurance staff and manage product claim process.
Pull warehouse items for recall as required.
Coordinate the technical inquiries between MJ and MAC, especially the special quotation requirement.
Primary judgement of the technology relating the ECCN, FDA, and others to enforce compliance.
Research competitors’ product specifications, prices, and performance specifications.