Technical Support Specialist, Digital Radiography

DEL MEDICAL INC • Bloomingdale, IL

4d

About The Position

At Del Medical, we are committed to delivering cutting-edge radiographic imaging technologies that improve patient care across the globe. We are currently seeking a highly motivated and skilled Technical Support Specialist of Digital Radiography to join our team. If you're passionate about technology, problem-solving, and helping customers maximize their equipment performance, we want to hear from you! As a Technical Support Specialist, you will play a vital role in ensuring the performance and longevity of our advanced digital radiography systems, including the FMT18M, VT300T, Delworks, and CPI 65KW generator. You'll provide top-tier technical support, troubleshooting, and training to our customers, ensuring minimal downtime and maximizing the functionality of our products.

Requirements

• Bachelor’s degree in Electronics, Biomedical Engineering, Radiologic Technology, or a related field (or equivalent experience).
• 3+ years of experience in technical support or field service roles, particularly in the medical imaging or radiography industry.
• Hands-on experience with digital radiography systems or similar imaging technologies.
• Knowledge of networking, system integration, and imaging software.
• Excellent communication skills and the ability to explain complex technical concepts to non-technical users.
• Ability to travel to customer sites as required (including occasional overnight trips).
• Strong diagnostic and troubleshooting abilities.
• Proficiency in system installations, upgrades, and maintenance.
• Outstanding customer service and relationship management skills.
• Ability to manage multiple tasks and prioritize effectively.
• Experience working with cross-functional teams to solve problems and drive improvements.

Responsibilities

• Provide exceptional technical support to customers via phone, email, and on-site visits.
• Troubleshoot and resolve complex issues related to hardware, software, and network configurations.
• Lead the installation, configuration, and setup of digital radiography systems.
• Conduct training sessions to ensure customers are equipped to use and maintain their systems effectively.
• Perform routine system maintenance and updates to keep equipment running smoothly.
• Collaborate with engineering, sales, and field service teams to improve products and services.
• Ensure compliance with safety regulations and industry standards.

Benefits

• Innovative Solutions: Work with state-of-the-art technology in the medical imaging field.
• Collaborative Culture: Be part of a supportive, dynamic team where your expertise is valued.
• Growth Opportunities: We believe in investing in our employees and offering opportunities for continuous learning and career advancement.
• Comprehensive Benefits: We offer a competitive salary and benefits package, including health insurance, retirement plans, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level