Technical Support Spec I
About The Position
The Technical Support Specialist is part of a dynamic team of technology professions providing tier 2 support to end-users on hardware and software issues. This role performs routine support tasks and may provide support to staff and contractors by following documented procedures. The job requires a strong understanding of desktop operating systems and software applications. The Technical Support Specialist is a self-starter, excellent communicator, and a natural problem solver who can work both independently and collaboratively as part of a team. Communicates clearly and appropriately; provides excellent customer service. Adheres to applicable policies and procedures. Regular attendance and punctuality is required.
Requirements
- Effectively communicate via written, verbal, in person and virtual methods
- Knowledge of desktop operating system
- Knowledge of desktop hardware, including laptops, desktop, and peripherals
- Knowledge of software applications, including Microsoft Office, Adobe Acrobat
- Knowledge of IT security principles and practices
- Troubleshooting skills to diagnose and resolve hardware and software issues
- Time-Management skills to prioritize and manage multiple tasks simultaneously
- Attention to detail to maintain accurate documentation and inventory records
- Interpersonal skills to work effectively with colleagues and end-users
- Ability to learn and adapt quickly to new technologies and software applications
- Ability to work independently and as part of a team
- Ability to work under pressure and meet deadlines
- Ability to analyze complex technical problems and develop effective solutions
- Ability to provide technical training and support to end-users
- Bachelor's degree in computer science, Information Technology or another related field required. Four years of relevant experience will be accepted in lieu of the bachelor's degree.
- Minimum of 1-3 years of relevant experience.
Nice To Haves
- A+, Microsoft Office Cert, Microsoft Windows
Responsibilities
- Providing technical support to end-users, via phone, email, or in-person, including troubleshooting, problem resolution, and training
- Diagnosing and resolving hardware and software issues, including operating system error, printer issues, IPads, and application crashes.
- Installing and configuring desktop operating systems, software applications, and hardware peripherals, including printers, scanners, and other devices
- Documenting technical procedures
- Maintaining inventory of desktop hardware and software
- Ensuring compliance with IT policies and procedures, including security protocols, and software licensing
- After Hours Call Support
Benefits
- Medical, dental, and vision health coverage
- Flexible Spending and Health Savings Accounts
- 403b retirement plan with company match
- Paid time off and ten paid holidays
- AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
- Employee Resource Groups
- Continuing education opportunities
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1,001-5,000 employees
