Technical Support Specialist I

Daimler Truck AG•Gaffney, SC

6d•$58,000 - $75,000•Onsite

About The Position

This position provides technical service support to our customers. This position will interface directly with customers and some dealer technical staff in the resolution of field issues and the application of our warranty process. We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected. At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all. That is what we are working toward - for all who keep the world moving.

Requirements

Associate degree in automotive and prefer 1-2 years of relevant experience or 4 years of relevant experience in lieu of degree
Well-developed technical troubleshooting experience on heavy equipment or automotive.
Proficient in Word and Excel
Excellent communication skills
Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
Final candidate must successfully complete a criminal background check
Final candidate may be required to successfully complete a pre-employment drug screen

Nice To Haves

Experience and education should have a focus on technical automotive or heavy truck repair.

Responsibilities

Maintain service records on vehicles including proper documentation of problems, corrective actions, and service/warranty commitments.
Assist in the development of service bulletins, campaigns and updates.
Review technical content for technical literature.
Responsible for service of all FCCC model lines.
Participate in continuous improvement of call center processes

Benefits

Position offers a starting salary range of $58,000 - $75,000 USD
Pay offered dependent on knowledge, skills, and experience.
Benefits include annual bonus program
401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age
starting at 4 weeks paid vacation
13+ calendar holidays
8 weeks paid parental leave
employee assistance program
comprehensive healthcare plans and wellness programs
onsite fitness (at some locations)
tuition assistance and volunteer paid time off
short-term and long-term disability plans