Technical Support Representative

DXC Technology

6d

About The Position

Paving the way in Digital Transformation DXC Technology is a Fortune 500 Global IT Services Leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues and communities around the world. Accelerate your career and reimagine the possibilities with DXC! We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customer’s entire IT estate using the latest technologies in cloud, applications, security, IT Outsourcing, business process outsourcing and modern workplace. DXC Philippines is an award-winning Employer of Choice and a recipient of the Global Best Employer Brand and Linkedin’s Top 15 Companies in the Philippines. Let’s further stimulate your growth and start your journey of thrive:

Requirements

• Bachelor’s degree in IT, Computer Science, or related field (preferred)
• Experience in technical support, customer service, or helpdesk roles
• Strong verbal and written communication skills
• Ability to explain technical concepts in a clear and user-friendly manner
• Basic troubleshooting skills for software, hardware, or applications
• Familiarity with ticketing tools (e.g., ServiceNow, Zendesk, JIRA) is an advantage
• Technical Troubleshooting
• Customer Support & Communication
• Problem-Solving
• Time Management
• Attention to Detail

Responsibilities

• Respond to customer inquiries and technical concerns via voice calls and email
• Diagnose, troubleshoot, and resolve product-related issues in a timely manner
• Provide clear and accurate information about product features, usage, and configurations
• Document customer interactions, issues, and resolutions in the ticketing system
• Escalate complex or unresolved issues to appropriate teams when necessary
• Ensure adherence to service level agreements (SLAs) and quality standards
• Maintain up-to-date knowledge of products, tools, and processes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees