Technical Support Representative

Global Payments Inc.•Michigan, ND

60d

About The Position

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Genius Foodservice is seeking experienced Technical Support Representative who also has experience in installation and field support. The experienced Technical Support Representative will be responsible for both telephone support and occasional on-site support of the Genius Foodservice solution set. This position is critical due to our expanding customer base across all of our verticals; specifically in the areas of Restaurants, corporate dining, and other foodservice operations. This role is expected to develop an in-depth knowledge of our existing customer base, Genius processes, and hardware products.

Requirements

Strong listening, written and verbal communication skills
Exceptional work ethic with a strong sense of urgency
High technical aptitude and strong PC literary skills
Ability to multitask and work under pressure
Great attitude and enthusiasm
Entrepreneurial spirit
Associate's Degree in Computer Science or related field
Relevant work experience in lieu of degree considered
3+ years of technical support required
Must be willing to travel between 10-20%
Provide occasional evening and weekend support (rotational)

Responsibilities

Develop detailed product knowledge of the Genius product suite
Remotely diagnose hardware, software, and configuration issues
Develop, maintain, and improve documentation related to installation and support procedures
Configure Genius solutions for installation, including item and menu building
Install, configure and test third party interfaces (POS, Gateways. Etc.)
Train Genius Customers on our hosted command center tools
Interact with customers with a professional, positive, and encouraging attitude
Provide on-site support and installation of Genius's Foodservice Technology Solution
Maintain a high daily closure rate or escalation
Professionally represent Genius at all times
Develop strong working relationships with Genius customers
Other duties as assigned

Benefits

Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

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