Technical Support Representative

Atomic Search Solutions•Minneapolis, MN

About The Position

XYZ is a Minneapolis, MN based company that has helped thousands of organizations build great teams by making the hiring process better. We've been fortunate enough to have an awesome team since day one and are looking to grow by adding a Technical Support Representative. In this role you'll be the key to customer happiness. When they contact us you'll be able to save their day by answering their questions or getting any technical issues fixed as fast as possible. You'll maintain and contribute to our knowledge base with updated instructions and media as the product changes. Who you are: You're tech-savvy and can recognize problems that aren't immediately obvious. You've at least played around with HTML/CSS or are willing to learn it. You're comfortable talking with customers, and able to clearly instruct them over phone, email, and live chat. Your writing skills are impeccable. Grammar and spelling mistakes don't slip by you. You care about helping our customers and can understand their situation. Our goal is to provide world-class support and we need people willing to go the extra mile with our customers to do so. A little about us (and why you'll want to work here): Launched in 2006 as an open source project, XYZ has grown to serve thousands of great, well-known companies from all over the world. We're profitable and private. Bootstrapped from the ground up, you'll work directly with the owner and senior management of the company, having loads of input on the direction we take. We have a great office in Downtown Minneapolis. Skyway connected and right next to "food truck row", you'll have access to everything you need. Relax during lunch in our break room equipped with a home-made MAME arcade or hop on the ping-pong table to show your skills off. Competitive salary and benefits. Snacks and drinks provided. Macbooks for everyone! A chance to make an impact on a company that is still growing. If you feel that you'd be a fit for this position, apply now!

Requirements

Tech-savvy and can recognize problems that aren't immediately obvious
Played around with HTML/CSS or are willing to learn it
Comfortable talking with customers, and able to clearly instruct them over phone, email, and live chat
Impeccable writing skills
Care about helping our customers and can understand their situation

Responsibilities

Answering customer questions
Fixing technical issues
Maintaining and contributing to our knowledge base with updated instructions and media as the product changes