Technical Support Representative (Call Center)
TEKsystems•Scottsdale, AZ
•Hybrid
About The Position
This role involves troubleshooting and resolving technical issues related to various products and software. The representative will build and maintain subject matter expertise of all company products and solutions, assist customers through multiple communication channels, report bugs and trends to stakeholders for process improvement, and provide first-class technical support to customers.
Requirements
- technical support
- Troubleshooting
- Support
- Customer service
- Call center
- Customer support
Nice To Haves
- Law enforcement background
- Networking
- Excellent Customer Service
- Fluent with technology
Responsibilities
- Troubleshoot and resolve technical issues related to various products and software
- Build and maintain subject matter expertise of all company products and solutions
- Assist customers through multiple communication channels
- Report bugs and trends to stakeholders for process improvement
- Provide first-class technical support to customers
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
