Technical Support Representative (Call Center)
TEKsystems•Scottsdale, AZ
•$25 - $27•Hybrid
About The Position
What to Expect (Job Responsibilities): - Troubleshoot and resolve technical issues related to various products and software - Build and maintain subject matter expertise of all company products and solutions - Assist customers through multiple communication channels - Report bugs and trends to stakeholders for process improvement - Provide first-class technical support to customers
Requirements
- technical support
- Troubleshooting
- Support
- Customer service
- Call center
- Customer support
Nice To Haves
- Law enforcement background
- Networking
- Excellent Customer Service
- Fluent with technology
Responsibilities
- Troubleshoot and resolve technical issues related to various products and software
- Build and maintain subject matter expertise of all company products and solutions
- Assist customers through multiple communication channels
- Report bugs and trends to stakeholders for process improvement
- Provide first-class technical support to customers
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
