Technical Support Representative II
About The Position
The global leader in automotive diagnostic equipment, Snap-on Diagnostics has an immediate opening for a Technical Support representative. The successful candidate will provide support to Snap-on automotive diagnostic Customers and Franchisees via inbound and outbound phone calls, e-mail, and other correspondence. This support includes, but is not limited to troubleshooting, general product use/operation. Full training will be provided in order that you will understand the issues customers may encounter with the Diagnostic Product Line.
Requirements
- High School diploma, military training, trade school or equivalen
- Customer Service experience
- Automotive troubleshooting and hands-on repair experience or education
- Strong PC skills. Proficient Microsoft Office suite
- Team player
- Strong customer service skills
- Strong written and verbal ommunication skills
Nice To Haves
- Bilingual in Spanish or French
Responsibilities
- Handle a high volume of inquiries in a quality manner with little assistance
- Collect and enter call data for each call in the customer management database
- Responsible for making sure that telephone messages, callbacks, and voicemail messages are handled within expected timeframes
- Perform duties according to standard operating procedures and department policies
- Participate in meetings as required
- Attend 3 rd party and internal training as required
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
