Technical Support Representative II
About The Position
As a Technical Support Representative, you will provide day-to-day technical support for network infrastructure and desktop systems software and hardware to ensure proper operation of technology applications and equipment. Please note: This is a full-time hybrid position requiring onsite presence in one of our posted locations. Onsite days depend on location. Current and future sponsorship are not available for this position About the team: The EBT State Support Team is made up of 6 members who receive, review, analyze, escalate and resolve issues reported by clients. Support representatives are required to maintain high client satisfaction levels across internal and external clients.
Requirements
- Associate degree in information systems, computer science or five years of experience in a technical role requiring interfacing with clients
- Client communication skills
- Ability to troubleshoot technical issues
- Ability to operate well under pressure
- Required work hours: 2nd shift (Noon CST to 8:00 PM CST)
Nice To Haves
- Prior experience working in EBT support roles or within EBT programs/projects
- Card/POS industry experience
- Client relationship management skills
Responsibilities
- Serve as the first point of contact for clients reporting system issues via multiple channels
- Laise between clients and FIS technical teams, obtain and communicate updates on issues to clients.
- Monitor and manage issues within corporate systems
- Manage client escalations
- Responsible for attaining Support OKRs set by FIS Management
Benefits
- A voice in the future of fintech
- Always-on learning and development
- Collaborative work environment
- Opportunities to give back
- Competitive salary and benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
