Technical Support Representative II

Snap-on Inc • San Jose, CA

1d • $41,000 - $52,000 • Onsite

About The Position

Snap-on Diagnostics, a global leader in automotive diagnostic equipment, is seeking a Technical Support Representative. This role involves providing support to Snap-on automotive diagnostic Customers and Franchisees through inbound and outbound phone calls, email, and other correspondence. Support duties include troubleshooting and general product use/operation. Comprehensive training will be provided to ensure the representative understands common customer issues with the Diagnostic Product Line.

Requirements

• High School diploma, military training, trade school or equivalent

Nice To Haves

• Customer Service experience
• Automotive troubleshooting and hands-on repair experience or education
• Strong PC skills. Proficient Microsoft Office suite
• Bilingual in Spanish or French
• Team player
• Strong customer service skills
• Strong written and verbal communication skills

Responsibilities

• Handle a high volume of inquiries in a quality manner with little assistance
• Collect and enter call data for each call in the customer management database
• Responsible for making sure that telephone messages, callbacks, and voicemail messages are handled within expected timeframes
• Perform duties according to standard operating procedures and department policies
• Participate in meetings as required
• Attend 3rd party and internal training as required

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees