Technical Support Representative II

Vallen Distribution Inc. • Belmont, NC

40d • Remote

About The Position

We’re seeking a detail-oriented and self-driven Technical Support Representative II to join our team. This role is responsible for managing and resolving service desk requests related to Storeroom operations, as well as processing requests for cycle counts, physical inventories, and recovery billings across multiple integrated supply sites.

Requirements

• Experience in inventory operations, service desk, or supply chain support.
• Working knowledge of Storeroom and Infor SX.e systems.
• Excellent attention to detail, time management, and organizational skills.
• Ability to work independently in a remote environment.
• Effective communicator who can collaborate across multiple sites and functions.

Nice To Haves

• Strong skills in Microsoft Excel, Word, and PowerPoint for analysis, documentation, and reporting.

Responsibilities

• Respond to and resolve service desk requests related to the Storeroom system.
• Process cycle count, physical inventory, and recovery billing requests in a timely manner.
• Respond immediately to urgent requests entered during shift hours.
• Perform troubleshooting, data corrections, and system updates as requested by site teams.
• Collaborate with site personnel to understand setup variations and ensure accurate resolution.
• Use Infor SX.e and other systems to review and update transactions.
• Track and analyze incoming requests to identify root causes, recurring issues, and process improvement or automation opportunities.
• Maintain clear documentation of actions taken and communicate progress to requestors.
• Support continuous improvement efforts to streamline workflows and enhance efficiency.

Benefits

• Medical, Dental, Vision
• Paid time off (vacation, holidays, sick days)
• 401K with discretionary company match - (US positions only)
• Employer-paid Basic Life for Employee, Spouse, and Dependents
• Employer-paid Short-Term and Long-Term Disability
• Health Care and Dependent Care Flexible Spending Accounts
• Vitality Wellness Program
• Employee Assistance Program
• Employee Resource Groups for networking and team building
• Tuition Reimbursement Program
• Employee Referral Program
• Safety Shoe and Safety Glasses reimbursement
• Employee Discounts through BenefitHub
• Advancement Opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees