Technical Support Representative

NOV • Houston, TX

11d

About The Position

The Technical Support Representative supports the global sales organization by providing technical assistance and ensuring customer satisfaction. The position requires self-motivation, sound technical judgment, and the ability to work independently. Performance is evaluated based on customer feedback and collaboration effectiveness with the sales force.

Requirements

• Bachelor’s degree in a technical discipline (Chemistry, Biology, or Engineering) from an accredited institution.
• Minimum 1 years in the oil and gas industry preferred.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Strong communication and analytical abilities required.
• Up to 25% overnight travel (or higher if appropriate), including potential international assignments

Responsibilities

• Collaborate with Research & Development on industry specific coating advancements, product recommendations, and system analyses.
• Deliver internal product training sessions and external presentations for customers and industry events.
• Conduct post-sale follow-ups to ensure customer satisfaction and maintain strong client relationships.
• Foster positive public relations with energy industry partners, including oil & gas, CCUS, geothermal energy and mining.
• Maintain consistent communication with regional sales representatives to support business goals.
• Build effective interpersonal relationships within the organization and with customers at all levels.
• Perform additional duties and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees