Technical Support Rep I

Shenandoah Telecommunications Company•Edinburg, VA

13h

About The Position

Do you enjoy interacting with people? Are you a natural problem-solver? Do you love working with the latest technology? If this sounds like YOU, come be a part of our growing Shentel Technical Support Team! As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical Support Representatives are a part of a supportive, service-oriented team in call center environment who: Promote quality customer experience with honest and committed customer care. Engage in real-time troubleshooting with customers to resolve technical issues. Educate residential Shentel customers about the installation and use of products. Capture opportunities to offer additional or upgraded services to customers as available, while providing a quality customer experience. We offer a great work environment and competitive total compensation package that includes: World class 401(k) – up to 8% company contribution Medical, dental, vision, and life insurance with company subsidies Up to 3 weeks of PTO and up to 9 paid holidays

Requirements

Your reputation as a successful customer service professional who meets and exceeds goals
Your high school diploma or equivalent
One year of customer service or call center experience

Responsibilities

Promote quality customer experience with honest and committed customer care.
Engage in real-time troubleshooting with customers to resolve technical issues.
Educate residential Shentel customers about the installation and use of products.
Capture opportunities to offer additional or upgraded services to customers as available, while providing a quality customer experience.